Paragon follows the MPAA guidelines for rated R movies which states: If you are experiencing difficulty using your Fandango gift card, please contact Fandango directly at (866)857-5191 and they can help resolve your issue. Can I Get a Fandango Convenience Fee Refund? Yes! Lux Box General admission for all adult tickets purchased for performances during matinee hours. Children 6 and under are not allowed to attend Rated R features. Here is just a fraction of what we do best: We have helped over 300,000 people with their problems. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Agency Kitchen Still looking for answers? Because all Fandango rewards customer services employees want hold their moneys to spend the DRUGS to smoke for high and high for all day and all night. I checked my email with no confirmation and purchase history on there website. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. The program is free (you just need an email address)and you earn a point for every ticket purchased, as well as five points for any concession purchase. Read Customer Service Reviews of www.fandango.com - Trustpilot DMCA. Please call your local theater directly for more specific information. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. Sometimes they release films on a "limited" basis, and other times a film opens "wide" - all theaters. AMC has released a Subscription Service Called AMC AList that allows you to watch 3 movies a week Starting at $19.95 a month in any format. You can receive refunds for tickets up to 60 minutes before the showtime. If you purchased Fan-to-Fan Resale tickets it may take up to 24 hrs for your order to appear in your account. Extremely hard to get a hold of once purchased. I WILL NEVER use fandango moving forward and do not recommend using the whack service when you can just buy direct. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. As it takes up to 72 hours for you to receive a response, you can submit your query via. Why Isn't a Certain Movie Playing at My Local Paragon Theater? Fandango offers refunds or exchanges, and there are several ways you can go about it. Did not receive the confirmation email until 1 hour . I can promise you. No, the rating system is strictly voluntary and carries no force of law. DO NOT EVER USE FANDANGO - YOU WILL REGRET IT. I get home and decide to view my tickets and I can now see the QR Code and a barcode. The theatre employee can access your order by phone number, ticket ID or confirmation number. Effective July 1, 2019, you can redeem your free ticket on the Paragon Theaters app. 1/3 spots are taken by a bugged Endgame ticket. You can definitely purchase tickets online! checks for MPAA guideline adherence at the doormans post and theatre checks. fandango confirmation number lookup They refuse to give refunds via email or chat. Parents are urged to learn more about the film before taking their children to see it. Why do you charge a booking fee? Companies can ask for reviews via automatic invitations. My plans changed - can I refund my order? Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. I received a gift card and tried using it but kept getting an error message. About Us BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). Review Movie Club Credit Activity. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. I will never use this service again and I was shocked when. Download the latest version of the Regal Mobile App. They would not refund my money although I did not attend the movie and they will not get you in contact with management or anyone other than whoever you get on the phone or by email. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. Any purchase made with a gift card must go to the box office for refunds. You'll also get a free ticket on your birthday! This applies to all passes, coupons, discount tickets, and promotional offers that state 'Not valid for special engagements', including red, green, black, yellow, silver and gold passes. Can I refund my ticket after I make my purchase? If your card is registered, the theater can look up your account with your registered phone number or email. Refund requests are not accepted after showtime. After entering the number on my gift card--several times, I got the same message each time: "Error, this card has already been redeemed". If you want to request a refund via email, here are the steps: Find the confirmation email you received. When Will the Showtimes Be Available? Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. Very poor business model! This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. 1. The matinee hours may vary by theatre location based on market or territory. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. And Fandango said their system was showing failed transaction. How Do I Apply For aJob? Questions About Tickets, Purchases And Refunds At Cinemark While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. The application is provided on an "as-is" and "as available" basis. I know for certain it was once it was purchased. I have a QR code that is apparently my "mobile ticket" on the app. They see and acknowledge these, and see a failed transaction for Thursday the 25th @ AMC. Arcade Security issues have become a daily part of our lives in America. As long as you complete your request and submit it before the show starts, you are eligible for a refund. Starting from the Fandangos home page, these are the steps you would need to take: If you want to request a refund via email, here are the steps: Fandango does offer refundsyou can get a refund on your entire order minus the convenience fee the company keeps. If you prefer calling, you can request a refund on the phone. I was able to save $5 on a movie ticket, but I also had to pay a convenience booking fee of a couple dollars for each individual ticket, so depending on how many tickets I had to buy would depend on if I actually saved any money with the promotional code by using Fandango. Wondering if this happened to any of you or a similar issue. Present the barcode on your phone to the usher at the theatre for admission. Click hereto requestmore information. Parents are urged to learn more about the film before taking their children to see it. Sign into your Regal Crown Club account. Be sure to note the expiration date on your reward and redeem in a timely manner. Have Fandango ready to cancel and have AMC app up and cancel the Fandango and book with the AMC app instantaneously. I cancelled my movie tickets and there was some type of glitch because it didn't go through. It is REGs policy to support the MPAA ratings system to the fullest extent possible. You will get the value of the ticket(s) you purchased on the Fandango website directly to the method of payment you used initially. Online orders placed by Noon EST will be shipped within two business days. IMAX for each ticket they purchase. PARAGON ENTERTAINMENT HOLDINGS, LLC'S "WIN A YEAR OF FREE POPCORN" SWEEPSTAKES, PARAGON ENTERTAINMENT HOLDINGS, LLC'S "ULTIMATE VALENTINE'SDATE NIGHT", PARAGON THEATERS THE BATMAN FREE SCREENING SWEEPSTAKES, PARAGON THEATERS THE BATMAN MERCHANDISE GIVEAWAY, PARAGON THEATERS DOG ULTIMATE PRIZE SWEEPSTAKES, LOTUS CINEMAS GRAND OPENING ULTIMATE FAN FREE SCREENING SWEEPSTAKES. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. however i was able to use my credit by loggin in on my laptop to buy tickets. Their response was that the promotion had ended, nothing they can do. Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. For example, one theater might receive one film to play, another theater might receive another. If you need assistance for any reason, please ask one of our theatre personnel for assistance. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. Online orders can be paid with Visa, MasterCard, American Express and Discover. Applicants must also present a negative TB test or chest xray within 6 months of hire. In certain markets, film studios sometimes allocate films among theaters in that area. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Guests attending our theatres in an assistant/companion role for one of our guests with disabilities may be passed in by management. You will need to have your receipt or transaction numberon hand. I received a Fandango giftcard for Christmas. This page will provide you with a list of our theatres, sorted by state. How are state attorney generals everywhere not investigating this company?? However, our admission policies may be modified periodically as necessary to ensure, to the extent possible, the safety of our guests. Frequently Asked Questions | Regal Theatres - Regmovies.com Parents give the movies their ratings-men and women just like you. Due to Covid-19 restrictions we are not booking Birthday Parties or using the birthday party rooms in our theatres, we will update this as things improve. Sign up for our e-showtimes by clicking on the email icon on our website home page. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. The film may contain explicit sex scenes, an accumulation of sexually-oriented language, and/or scenes of excessive violence. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Did not receive the confirmation email until 1 hour after the show started. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. The ORP Directory Lookup is available for validation purposes. Not all Regal Entertainment Group locations offer a bargain matinee price discount. Open it in your web browserand start exploring the services we can offer. . Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. R - Restricted -- Under 17 requires accompanying parent or adult guardian (age varies in some jurisdictions). I can promise you !!! At the box office, we accept cash, AMC Gift Cards or the following credit cards: Visa, MasterCard, American Express and Discover. No recording devices (cameras, video recorders, sound recorders, etc.) and start exploring the services we can offer. I realize the last one will be a longshot but I wasn't sure. For more information on this policy, please visit www.mpaa.org. What are the hours at the Chatterbox at Paragon Village? When I was able to get on website it appeared that my purchase of tickets did not go through. DO NOT ACCEPT A CREDIT INSTEAD OF A REFUND! Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. Does my theatre offer a student discount? The number you need to dial is the number of the theater you bought tickets for. Applications reviewed and accepted throughout the school year. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Fandango (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. They are a rip off and terrible customer service. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). When I wanted to return one of a group of tickets hours in advance of a film, I was told I would have to cancel and reorder the entire groupcould have lost the seats I had by doing that. Claim your profile to access Trustpilots free business tools and connect with customers. in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . In case you need a refund for changed showing dates or canceled shows but are unsure how to do it yourself or don't want to bother arguing with Fandagos Customer Support DoNotPay can help you out. Hey all! Can I see showtimes for different dates and locations? Locations with student pricing available are listed on this page. Do You Offer Hearing Devices? I received my confirmation # and there's a link to view my tickets. In this case, you'll likely have a barcode or QR code from the confirmation e-mail sent from fandango. I used Fandango to purchase tix for the new Star Wars movie. for proof of age for each additional ticket being purchased. How Do I Make a Donation Request? AMC ReAdmit Passes, AMC GuestFirst Passes, and AMC Guest Passes are accepted anytime through the printed expiration date, for any movie excluding special events and for enhanced movie experiences. The purchaser must also attend the movie for which the additional tickets are purchased. A patron desiring to purchase multiple tickets must provide a valid photo I.D. Phone number Phone Lookup. I have always heard of and saw the commercial Ads about Fandango, but never used it until last summer. You can check your gift card balance here. Their credits DO NOT WORK when you go to book tickets. I WOULD NEVR PURCHASE ANYTHING FROM FANDANGO EVER AGAIN THIS RATING WOULD BE NO STARS BUT I HAD TO AT LEAST PUT ONE. #1. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. I tried 4 times prior to the expiration date to no avail. When I click the link to print my tickets, the page comes up only as text. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Ticket Policy | Fandango You can request this refund, Pricing varies by location. Wait to be redirected to another page. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. No, you cant. You can check your Fandango refund status by contacting its Customer Support team via the contact form on the website. Before purchasing, we urge you . All Fandango rewards customer services employees very truly CRACKHEAD DRUGS like Meths, Rocks, and Cocaines. Hours. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. Regal Entertainment is not responsible for lost, stolen, or recovered personal items. Medi-Cal: ORP Validation Lookup What time does the theatre location open? To receive a student discount you must currently be a student. We use Orville Redenbacher popcorn kernels from ConAgra. Yes! Fandango does not offer partial refunds either. You can check your gift card balance. Please instead create a zip code by taking the three numbers in your postal code and adding two zeros to the end. We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. I purchased my ticket and can't find it - Customer Service 34. The following are considered holidays: New Years Day;Birthday of Martin Luther King, Jr.;President's Day;Memorial Day;Independence Day; Columbus Day; Labor Day;Thanksgiving Day; and Christmas Day. Had a similar problem too, but haven't fixed it yet since I don't know who to call. When I purchase tickets online, it requests a zip code, but what if you're from Canada? Can a rating be changed? For information about your membership, contact Fandango at http://support.fandango.com/, by phone at 1-866-857-5191 , or by mail at Fandango, 407 North Maple Drive, Suite 300, Beverly Hills, CA 90210; attention: VIP+ Program. This company needs to be shut down, so many horrible reviews and nothing is being done to . Do You Offer Parties & Private Events? There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. And I get to pay an extra fee for this hassle? 2. the app wont let you use any fandango credits, making it appear like you don't have any way to get that money back. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. Did not know this until tickets were refused at Idaho theater. No children 6 and under are allowed into a "R" rated movie. How do you get more information about a rating? Total RIP OFF. I reached out to customer service via their contact but although they can see the tickets were not scanned or used and I proved I had to buy different tickets, they refuse to refund. You can find more information about the wallets that BitPay supports, This site is protected by reCAPTCHA and the Google, AMC Gold and Silver Experience Tickets here, http://www.amctheatres.com/exchange-tickets-terms, https://www.amctheatres.com/exchange-tickets-terms. Before leaving the auditorium, please check around your seat for any personal belongings. Submitting a film is purely a voluntary decision made by the filmmakers. Promo Code: VDAY23. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. Child tickets are for ages 2-12 . The ticket says something like skip the line and go straight to the ticket taker to scan the tickets, but no barcode or image is showing up. So, step right up for an entertainment treat. These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. Flashforward to the next day, apparently the first order did end up going through, but the second order (without AList) has better seats. MPAA My plans changed - can I refund my order? How to Request a Fandango Refund the Easiest Way. I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. View our, Yes. G - General Audiences-- All ages admitted. Enter the complete 10-digit phone number. Wow! Track order. Cinemark - Refund Request You should take this into account when requesting a refund since your request needs to be submitted before the show starts. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. The Regal Crown Club program ("Crown Club") rewards movie lovers who attend movies at participating Regal Cinemas, United Artists or Edwards Theatre location (a "Regal Theatre").Crown Club members can earn credits when purchasing admission tickets (at the box office, at in-theatre kiosks, in the Regal Mobile App (the "App") or online) and concessions and can redeem such credits . There customer service is terrible. Any money or points on thecard will be merged to the account number you want to keep. There's no true rhyme or reason On one day you can log onto your account and purchase tickets and the next time it won't allow you to log onto the site. Paragon Theaters - Luxury Made Affordable All Rights Reserved 2023. We also ensure all reviews are published without moderation. There Is Plenty DoNotPay Can Help You With! Retrieve from your Fandango account: https://www.fandango.com When I click on the link, the webpage comes up only as text. How to Request a Fandango Refund [Money Saving Hacks] - DoNotPay What are the theaters' admittance procedures? How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). Thanks so much for the tip! It is Regals policy to support the MPAA ratings system to the fullest extent possible. DoNotPay can send the demand letter on your behalf or send it to your billing address so that you can forward it to the company after. The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its Terms and Policies. Enter your email address and the confirmation number. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. Not wanting to waste my spot in line, I paid out of pocket for different seats at the same showing since the website said my AList was already used for that showing, but at the time I figured things were glitchy and didn't think anything of it. Being a single person, and actually enjoying going to the movies alone, I happily used my $25.00 (Birthday) Gift Card when I went to see Maverick. Fandango does not offer partial refunds either. Guest Services At Cinemark | We Are Here To Help Click on the link you can find under a headline Refund/Exchange. Children under 3 are free except in reserved seating and recliner locations. HORRIBLE. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. If you need to refund your ticket order, please reach out to the box office or contact the theater directly. So I contacted AMC. So hit them up on Twitter and they'll help. Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. I emailed 3 times with the only answer from them was to LOG ON AND TRY AGAIN. Your Fandango A-list tickets should be in your A-list reservations. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. Please don't use Fandango for your movie tickets. View recurring transaction details for previous monthly payments. With this app, sometimes it works and sometimes it doesn't. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. You bet. The customer service was so good too. NOTHING. Their gluten free statement is as follows: Even though, to the best of our knowledge, Glutens are not present, we have not analyzed for the actual presence of gluten.