Lennox Tech Support Phone number: 1-800-9-Lennox. If you want to understand how efficiently your equipment ran see How Hard Did the System Work? monthly report email receive monthly performance report. You can access the thermostat settings by tapping the menu > settings button on the home screen. What is variable speed technology and how does it apply to air conditioners? The iComfort Wi-Fi and iComfort M30 have different mobile Apps and consumer web portals. For a non-zoned system, if the thermostat name displays the default System then it will be called Thermostat in Alexa. This provides your Lennox equipment reference information such as serial number and model number. In your thermostat, you can go to menu > settings > display. Electric Heat only 3. You may have more than one system in your home, such as one for upstairs and one for downstairs. What Lennox thermostats support Peak Monitoring? Control4 is a registered trademark of Control4 Corporation. For help with IFTTT, click here to access IFTTT support. How do I access my iComfort M30 performance report? Dehumidifies when there is a call for cooling and dehumidification. Cisco In your thermostat, go to menu > settings > account to change your account information such as name, billing address, email address, password and other settings. It is typically located near the indoor unit. To unlock the screen, just press and hold the lock icon When this occurs, youll see a status message on the home screen that says Ambient Lockout. Schedule IQ is a smart schedule that works with Smart Away. Youre allowed up to 4 periods in one day. Program your thermostat to set the cooling set-point even higher when you will not be home. If youre not a trained professional technician or authorized Lennox dealer and you modify dealer only advanced settings for your HVAC system, Lennox and your dealer are not responsible for any damage you may cause to your equipment as a result of any changes you may have done in the dealer control center. Similarly, when in heating, lower your heating set-point to the lowest temperature which you can be comfortable. Dehumidification We recommend you do not install the iComfort S30 yourself. Can I install the iComfort S30 Smart Thermostat myself? To access and edit Schedule IQ, go to modes/schedules > schedules > edit schedules > Schedule IQ. If needed, you can contact your dealer (menu > settings > general > dealer info) or Lennox (at 1-800-9-LENNOX) to get any issue resolved as soon as possible. The Wi-Fi routers we recommend for use with iComfort S30 are the following: The iComfort E30 Smart Thermostat is the most versatile thermostat for your comfort needs.Please click here to explore features of the product. These notifications can be for replacing a filter or UV bulb, for a 'tuneup or for cleaning a piece of your HVAC system. Model No. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know. *Apple HomeKit not supported by iComfort M30. Move the knob to view a specific day / hour The temperature and humidity values represent the average for the day / hour. This includes the: XC/XP25, XC/XP21, XC/XP20, XC/XP18, XC/XP17 units. Select day or hour at the top 2. At this time the iComfort S30 and E30 can upload one picture. For S30 systems that are used with non-communicating HVAC systems the runtime is calculated based on the relay setting in the EIM (Equipment Interface Module) You can view runtime information for your system in the web portal for iComfort M30, under menu >performance report, or in the monthly email performance report. There are also four dots . For example, if you edit "Winter" schedule in system "Upstairs", and you would like to apply the same change for system Downstairs, you would need to edit Winter schedule for system Downstairs too (via modes/schedules > schedules > edit schedules). What is the range of the proximity sensor? Tap on the menu button on the top right. If so, then each system has its own settings and its own schedules. When this occurs, the "Transitioning To Next Schedule" status message appears in the left side of the home screen. ASUS Once you are in the home screen, make sure your system is online and not in Away/Smart Away (otherwise the menu button is not available). A re-registration of your iComfort is required. With Run-Time, it will take 3 months of the system running (which may be longer than 3 calendar months) for the reminder to show. If you want to understand how efficiently your equipment ran see How Hard Did the System Work? What are the recommended Wi-Fi routers for use with iComfort S30? 4. 2. For more information about the Lennox iComfort Wi-Fi thermostat or for help connecting to your wireless network, visit www.lennox.com/residential/ more What's New Version History Version 2.1 This update includes: Second Opinion] I have a lennox icomfort thermostat 103445-04 but the screen went white . Click on Performance Report. 3) Alerts and Notifications: Allows your dealer to be notified when your system needs maintenance and when critical alerts and warnings occur (your dealer does not get reminders, for example for replacing the filter, or other informational messages you may receive). For M30 systems, the runtime is calculated based on the relay settings You can view runtime information for your system in the web portal for iComfort M30, under menu >performance report, or in the monthly email performance report. Alternatively, going on vacation could reduce demand if you set your system to Away mode or if you are using Smart Away. Make sure your home wifi network is up and has internet connection. 1) In your thermostat, you can turn Smart Away on/off by going to menu > settings > away. When youre moving out of your home, you can remove the iComfort S30 thermostat(s) in your home from your account and sign-out of the thermostat all at once with the move out button under menu > settings > account. Navigate to the desired photo and select it. If you tap on it, the hide/show panel will display. Contact 1-800-9-LENNOX. It depends on the equipment you have in your home. 6. How does the PureAir S measure the life of the filter and purifier? What Lennox equipment is compatible with iComfort S30? For sale is a refurbished Lennox iComfort WI-FI 10F81 thermostat that is fully working and has been factory reset so it is ready to pair with your existing HVAC equipment. How do I create Scenes to control my iComfort accessories? Single Stage Single stage systems have only one operating capacity, on at 100%. A zone maps 1:1 to a system or an iHarmony zone. Contact 1-800-9-LENNOX Forgot your UserID, Email, and Password? The hide/show panel on the right The graph displays the variables that are turned on in the hide/show panel. An email with instructions will be provided. FAQs | Support Center - Lennox iComfort FAQs iComfort S30 iComfort E30 iComfort M30 How do I re-register my iComfort thermostat? From your thermostat, go to menu > settings > Wi-Fi and set the Wi-Fi option to "enabled" and click on "not connected'. We truly appreciate your questions and comments. How do I add a new iComfort S30 Smart Thermostat to my existing account? Maintenance and Efficiency When Feels Like is turned on, your iComfort S30 will display this temperature. 1. 3) In the edit schedules screen, you can select which schedule you would like to edit. Login to your iComfort M30 account using the web portal (https://www.lennoxicomfort.com/account/login). To turn it on, go to menu > settings > heat & cool. iComfort Wi-Fi Touchscreen Thermostat Support Wireless Connection Your iComfort thermostat must be connected to your home's Wi-Fi router before the app can control the settings. A two stage system operating at 100% demand runs second stage 100% of the time. How do I turn off the PureAir S life display on the iComfort S30 home screen? Your report includes the average outdoor temperature for each month, enabling you to compare your change in heating demand to the change in temperature. Yes, your iComfort E30 will dehumidify, humidify or do both according to your humidity settings and equipment installed. For example, only customers that have electric heat will see electric demand as a variable. Fan values runtime represent when the fan ran alone without heating or cooling. Save money on your utility bill during maximum or peak timeframes. What is the Dealer Control Center under Advanced Settings? The iComfort Wi-Fi and iComfort S30 have different mobile Apps and consumer web portals. Service Urgent - An alert that notifies you that your HVAC system is in a no heat, no cool or no ventilation status. Cooling 3. Having an iComfort M30 account allows you to control your thermostat remotely from the web portal and mobile app and it also allows you to utilize other advanced features of your iComfort M30 thermostat such as Smart Away and Schedule IQ. Perfect Temp. You can choose to be reminded later if you have not yet changed your filter, for example. You can specify your Smart Away settings such as away fence and away set-points in the iComfort E30 Mobile App under menu > settings > away. 3. Runs the humidifier when there is a call for heat and humidification. Maximum file size is 20MB. Alternatively, on the mobile app, you can also go to menu > settings > away. You can change your thermostats display settings from the thermostat under menu > settings > display. How do I change the language in my Smart Thermostat? Three languages are supported (English, Franais and Espaol), Air conditioning or heat pump units with up to four stages of heat / two stages When Perfect Temp. Please go to https://www.myicomfort.com/ for iComfort Wi-Fi, or go to www.e30.myicomfort.com for iComfort E30. What are my fan options? To use Away Mode, you manually put your system in Away Mode when you leave your house by tapping the Away button on the home screen on your thermostat (bottom left). What variables can I turn on/off in the hide/show panel? The iComfort M30 Smart Thermostat is the simple, stylish and smart thermostat that you can trust.Please click here to explore features of the product. In the thermostat, mobile, or web portal, on the home screen you can swipe left or right to navigate zones/systems. Max - Recommended for drier climates. Runtime would be 100% for this case. You can specify your Smart Away settings such as away fence and away set-points in the iComfort S30 Mobile App under menu > settings > away. Therefore, a prompt dialog will appear asking you for how long to overwrite the schedule. Check with your local utility provider to see if they have a demand response program. How do I access my iComfort E30 performance report? https://www.lennoxicomfort.com/. Runtime can be analogous to how much distance a car ran without accounting for its fuel efficiency. Please go to https://www.myicomfort.com/ for iComfort Wi-Fi, or go to www.s30.myicomfort.com for iComfort S30. 3. Contact your Lennox Dealer. In the home screen, tap the Away button on the bottom left corner. It is divided into 3 sections: 1. On the iComfort thermostat go home page/ menu/ ventilation. How do I prevent my kids from messing with the Smart Thermostat? Perfect Temp. Runtime can be analogous to how much distance a car ran without accounting for its fuel efficiency. The distance range for the proximity sensor is short, approximately 25 cm or up to an arms length. And youll now save money and energy when youre not home. How do I get additional help with Google Assistant. Check Your Smart Home Devices list on the Alexa app to confirm that the iComfort. enabled, then youll see only one knob to control the single set-point for the desired temperature in your home. Fan When cooling or heating, the fan is running. How do I remove /reset my iComfort pairing from HomeKit? In order to customize the data that you see, you can: 1. Getting started: You will need to select 'Enable skill' in the Alexa app. "Variable speed" refers to the fan motor inside the air handler - the indoor part of an air conditioner that moves cooled or heated air throughout the ductwork of your home. Why does Alexa say I can only set the temperature between (X) and (Y) degrees? Alternatively, here is the menu button and settings option on the iComfort E30 Mobile App: Can I still manage my iComfort E30 remotely if I dont have a smart phone? Why does Alexa say Sorry, the device or group is not responding? The distance range for the proximity sensor is short, approximately 25 cm or up to an arms length. The duration of load shedding depends on your region, your energy company and your service contract. Once you have made your selection a pop up will appear and to cancel or confirm your choice. iOS device not connected to your home wifi network, please ensure you have setup a home hub for remote access. Installed filter may have a higher air resistance across the filter than the system is designed for. Display settings are only available in the iComfort S30 display and not in the mobile app or web portal. Perfect Temp. No, you cannot. Your system is in the OFF mode. If you have changed your system/zone name(s), discover devices again from Alexa. You can customize the duration of the Hold, but by default the schedule is on hold until the next period. 4. Enter the pin generated on the thermostat and then tap the "Add" button. also works with Schedule IQ, so your home can be set at your ideal away temperature set-point when youre away. In the iComfort E30 Mobile App or web portal, if you are signed out, then tap/click on the Trouble Logging In? button. 2) In the select modes screen, tap Schedules and then tap the "Edit Schedules" button. Terms and Conditions & Privacy Policy Lennox will use this information in accordance with their respective terms of service and privacy policies. Please keep sending your suggestions to consumeraffairssocial@lennoxind.com or @AskDaveLennox on Twitter more Upper bedroom level, about 7 years old. In menu > settings > notifications > reminders, you're given two options: "Calendar" and "Run-Time". And youll now save money and energy when youre not home. Choose which variables to display on the graph by turning them on/off on the hide/show panel 3. It does not take into account how hard your system worked (percent demand) which depends on whether you have a low efficiency 1-stage, mid efficiency 2-stage, or high efficiency variable capacity system and other factors. With an Air Handler with electrical heat, when 2nd stage runs it will run in conjunction with 1st stage. The minimal required size is 640 x 400 and can be up to 1280 x 800 pixel resolution is supported. To access your iComfort M30 performance report on demand: 1. The iHarmony zoning system allows you to change the temperature throughout the house or change it in specific areas or rooms of the house. How do I unlock the iComfort M30 Smart Thermostat display? You can select 1 hour, 2 hours, 8 hours, 24 hours or a Custom option. Select your home and/or system in the "my homes" screen. For furnace and A/C systems the following Runtime parameters are displayed 1. The humidity options available to you are located under menu > settings > humidity. When Feels Like is turned on, your iComfort E30 will display this temperature. Make sure your home hub is powered on and connected to the same home wifi network. However, you do have the ability to limit the level of access from full control to view-only privileges. We recommend that you allow your dealer to have remote access to your system, this way your dealer is able to quickly troubleshoot any issues, alerts, or warnings that may occur remotely. How does iComfort S30 know when to dehumidify or humidify? In the web portal, you can select to view runtime according to a day (in the last 10 days) or a time in the last 24 hours. We recommend you do not install the iComfort M30 yourself. You will receive a message on your thermostat when successfully enrolled in your utility providers program. The table below the graph displays the details for the day/hour selected in the graph. A photo upload screen will appear that will let you browse for a photo on your computer or mobile device. Select your home and/or system in the "my homes" screen. Go to menu > settings > account Make sure to already have an iComfort S30 user account and have added your thermostat. Cooling 6. They come pre-loaded with recommended settings for the season (winter, summer, spring/fall) or for saving energy (save energy schedule). If you have "On/Always" selected, youre giving authorization to your dealer to troubleshoot your system remotely at any time (On/Always is selected by default). What can I do to reduce cooling or heating demand? It is designed to work with Lennox-brand non-communicating equipment and most other brands of heating and cooling equipment. Display settings are only available in the display itself and they are not available on the web portal or mobile app. Under menu > settings > home info, there is the Remove Home button. Under menu > notifications, there are the following types: Youll be asked to create a home or choose an existing home when adding an iComfort. Lets say that you have two outdoor units. Runtime for a day is in hours, while runtime for an hour is in minutes. All rights reserved. 4. Linksys Netgear Xfinity Apple D-Link 2Wire 2015 Lennox Industries Inc. Dallas, Texas, USA iComfort WiFi Thermostat iComfort WiFi Web and Mobile Apps THIS MANUAL MUST BE LEFT WITH THE HOMEOWNER FOR FUTURE REFERENCE iComfort Units The iComfort WiFi thermostat works with the following indoor and outdoor units: Indoor Units Outdoor Units G71MPP-03 or later SL18XC-01 or . Whether the temperature is going away from set-point or toward the set-point (system unable to keep up with demand). The iComfort Home Companion app provides the Lennox users with the an array of Apple HomeKit controls and setup capabilities for the Lennox HomeKit- enabled iComfort S30 /E30 Thermostats. How do I troubleshoot the WAC Failed/ Network Not Configured error during WiFi setup using my iOS device? (home in away) For instructions on how to do this, please refer to the related questions section below. 4. Scenes let you control multiple accessories at the same time. Make sure that the requested temperature is within the supported range of the iComfort, 2. Your fan button may look disabled or grayed-out, if so, you can tap on it and a pop-up will display explaining why (it may be due to Allergen Defender or Perfect Temp. Two-stage cooling means the air conditioner or heat pump has a compressor with two levels of operation: high for hot summer days and low for milder days. With the iComfort S30, E30 and M30 supporting Alexa, you can now control the temperature in your home by simply using voice commands. Fan When cooling or heating, the fan is running. In your mobile app or web portal, you can tap/click on your email address on the top right and then View Account. Your iComfort system humidity settings are located under menu > settings > humidity. Similarly, when in heating, lower your heating set-point to the lowest temperature which you can be comfortable. How do I get access to the website to control my Smart Thermostat? To turn on Schedule IQ, in your thermostats home screen, go to modes/schedules > schedules and select Schedule IQ. Steps to entering the pin on a mobile platform: This includes when Fan circulation is manually set to On and when allergen defender is on. Date and time typically come from Lennox if your thermostat is connected to Wi-Fi. On the iComfort M30 Thermostat, you can go to menu > settings > account, scroll to the bottom of the screen and you should see the monthly performance report option. Linksys Netgear Xfinity Apple D-Link 2Wire Normal - Recommended for moderate climates. Under menu > settings > account, you can create a new iComfort S30 account by following the instructions on the screen. You'll enjoy a seamless, fluid way to manage your temperature, lights, locks, entertainment equipment, security, and more from one single system. When you create an iComfort M30 account, youre asked to check a box if you wish to receive email updates, meaning alerts and reminders via email.