Each airline has a different policy, but most require you use the credit by the end of this year, and may require you use it for the same route (although it depends on the airline). Yes! It is a requirement for some air carriers to provide personal information, including passport information, about all passengers on their aircraft. StudentUniverse is not liable for any negligent or willful act or failure to act of any travel service provider or of any third party. Baggage is entirely at owner's risk. If the new flight is cheaper, you won't have to pay anything extra, but you won't get the leftover credit back either. If you do not, for any reason, any refundable amounts will be forfeited to the airline. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. Whether the cancellation is initiated by you or the provider, in addition to any supplier and airline cancellation/amendment fees, we may charge the following fees on a Per Passenger, Per Booking basis in our sole discretion: (A) Domestic US flights: Cancellation Fees: $75.00 / Amendment Fees: $75.00; and (B) Flights to/from the Rest of the World (destinations outside of USA) Cancellation Fees: $250.00 / Amendment Fees: $150.00. We understand a lot of events have been cancelled due to concerns over COVID-19. This Website at www.studentuniverse.ca (the "Site") is owned by Studentuniverse Inc ("we", "us") and is applicable to but not limited to enrolled students and faculty members at accredited colleges, or universities and youth 16-25 years old and is provided for residents of Canada. Regardless of the situation, we have to stick to airline policy. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. There are a few exceptions that must be booked on the phone with our agents. The tuition rate in force for all programs is based either on program or modality. Visit the Travel Clinic website or speak to your travel consultant to make an appointment. You should also confirm departure times for each onward flight. Travel guidelines are continuously changing as the situation continues to evolve, but we're keeping an updated list of where you can travel, and what guidelines or restrictions are in place, on our blog. You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with our own and/or other customer money. Bookings must be secured with a $250 deposit or full payment if the start date is within 60 days of the first booked service of your tour. All accommodation ratings are set by the relevant provider. You also can't split it between multiple flights. If you don't see a credit there, but think you have one, just give us a call. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. On the checkout page you can enter the details of the card you will be using. We understand the US DOT has recently issued a statement advising airlines to refund passengers for flights to, within, or from the United States that are canceled by the airline. These include: In these instances, you would need to contact us for help completing your booking. Cancellation less than 30 days before departure of first product to depart in relevant booking: No refund due. StudentUniverse is an online booking leader for students and young adults under 26 looking to make travel arrangements on a budget. At this time, many (although not all) airlines have issued a waiver for a free change for any travel in March or April. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. advance purchase tickets and non-flexible fares) may not be changeable after a reservation has been made and any alteration could incur a cancellation charge of up to 100% of the service cost. If you would not like to accept the future travel credit, we can look into the possibility of a refund. We believe that travel is essential to a modern education and that students return enlightened and inspired. If you don't see a credit that you think should be there, give us a call. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. accounting for a significant proportion of the package. Yes, your travel credit is good for the same airline as your original flight. Please refer to your airlines policy for more details on when your credit has to be used by. StudentUniverse allows you to search and compare flights from 220+ major airlines, such as American Airlines, United Airlines, Jetblue, Alaskan Airlines, Delta Air Lines, Air Canada, British Airways, Qatar Airways, Air China, China Eastern, Air Canada, Westjet, Lufthansa, KLM and more. Business Details All airline tickets must be issued in the name of the passport/photo identity holder. Please only contact us if your flight is within the next 48 hours, so that we can help those with urgent needs first. Ticket holders must have current student or faculty identification and/or proof of age with them when traveling. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. Your home country and destination country will likely have travel requirements. Its important you read your airlines policies for any restrictions as we are bound to each airlines policy. That depends on the airline policy. This deposit is non-refundable unless your tour is cancelled by us. Second, they do not specify the baggage allowance on their e-ticket. You should be able to view your travel credit in the "My Wallet" section of your account when logged into our site. All such terms and conditions (including limitations of liability) apply to these Booking Conditions and, accordingly, a reference to these Booking Conditions shall mean the terms and conditions set out herein as well as all terms and conditions of any provider of your travel services. You must read all applicable travel service provider terms and conditions carefully because in every case they will apply to the provision of your travel services. If you book other travel arrangements, such as accommodation only, this protection doesnt apply. Our agents cannot enter these codes once an order has been placed online. 2013-2023 StudentUniverse. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". We will advise you of the carrier operating each flight in your itinerary. Therefore, where your requested travel arrangements require that your personal information be sent to an overseas recipient (other than any of our overseas related entities), you agree that this is at your risk and we will not be liable or accountable for how those recipients handle your personal information. combination of at least two of the following components selected before We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator, except to the extent caused by fault on our part. At this time, many airlines have delayed issuing refunds to focus on customer service and protecting passengers, but please know we will advocate on your behalf. Most airline tickets do allow changes for a fee, plus any difference in fare. You will need to input your traveling companions' details before entering your credit card information. You can file an insurance claim through the company and wait to hear from them directly. Search for the total number in your party and log in (or Sign up) as yourself. To find out if there is a fare difference . Travel for less and live for more with deals, contests and more. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. However, reimbursement by an airline of the cost of a flight that forms part of a package does not automatically entitle you to a refund of your entire package travel arrangement cost from us. In securing the reservation with your credit card details, you confirm that you and all travelers are over the age of eighteen (18) and that you are solely responsible for the remainder of the payment to the accommodation provider upon arrival. Failure to provide this information on check in will result in passengers being denied boarding. Failure to have documentation may result in denied boarding or denied entry and you will lose the full value of your ticket(s). You therefore agree not to look to StudentUniverse and/or its affiliates, parent company, employees, shareholders, subsidiaries, officers, directors, successors, agents, and assigns with respect to any act or omission of such providers. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. It depends on the airlines waivers and if the travel ban actually applies to you. This is very common, just make sure you have the card holder's permission! We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). Any amounts you receive from travel service providers or travel insurance will be deducted from any sum paid to you as compensation by us. You agree that your sole legal recourse is against the specific provider, not StudentUniverse or its affiliates, parent company, shareholders, directors, officers, employees, agents, or contractors. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. No representation or description of the protection made by StudentUniverse to you constitutes a binding assurance or promise about the protection, and you agree not to rely upon any such representation. If you are actually not allowed to enter a country because of a travel restriction, you may be eligible for a refund, depending on your airlines policy. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Failure to produce either may result in the provider refusing to honour the reservation. In particular, you agree that in certain circumstances (such as where you request us to book international travel for you), we are permitted to disclose your personal information to overseas recipients. No, all flights are non-transferable and cannot be used by anyone other than the ticket holder. The short answer is no. A package arranged by us will be a Please check that your passport is valid for 6 months or longer than your intended travel time. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. How much can I bring? StudentUniverse and/or its partners have the right to check a users student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. StudentUniverse is not an insurance company and has no responsibility for the submission, payment, or adjustment of any insurance claims. How do I change or cancel my flight ticket due to COVID-19 / Coronavirus? For all passport holders, our consultants can obtain specific information from an external visa advisory service provider on your behalf (if you wish, we can assist you to obtain visas through this external service and fees will apply). So yes, they would ask you to upload some documents before . All money paid by you to us will be the property of Flight Centre (UK) Limited and will be a debt due and payable to the travel service provider once the services to which the money relates have been provided (except for money paid for flights with an IATA airline, which might be held on trust for that IATA airline). In each case above, a service will be deemed to have been provided to you with reasonable skill and care if it complies with the locally enforced regulations of the country in which it is performed, or, in the absence of locally enforced regulations, if the service is delivered in a reasonable manner given locally accepted standards and practices. We cannot issue a refund for you if the airline policy does not allow it. In short, we can offer you whatever your ticket is eligible for, please trust that we are working hard to offer you the BEST option we can find for your ticket! Cancellation received 59-30 days before departure of first product to depart in relevant booking: Deposit shall be held and an amount equal to 50% of the remainder of the payments made by you in respect of the cancelled product shall be refunded to you. You acknowledge that we deal with thousands of travel service providers around the world (some of which are very small operations or are located in countries with laws, and/or in regions with technology, which may not be advanced as those existing in the UK). We will advise you of the amount of the deposit and date for final payment at the time of your booking. A credit or debit card must be used to confirm any booking. We are trying to help as many people as possible as quickly as we can. First, visit the link for Studentuniverse Refund Policy Promo Code. All insurance questions have to go directly through Tripmate, or whatever insurance company you purchased through. In addition, travelers returning to the US from abroad will be required to quarantine at home for 7 days after traveling. You can also update your email address to a more permanent one on your account any time. StudentUniverse has negotiated with more than 220 airlines from Air Canada to WestJet to American Airlines and more. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. It is entirely at the airline's discretion to provide you with a seat on a later flight. Such terms and conditions may be disclosed by use of hypertext links. I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. If we are unable to do so, any dispute arising out of or relating to this Agreement (including the interpretation, validity, breach, performance, or negotiation thereof) or your relationship with StudentUniverse (a Dispute) shall be resolved by final and binding arbitration governed by the Federal Arbitration Act, 9 U.S.C. How much can I bring? Sign up. You also can't split it between multiple flights. Your legal rights in connection with the provision of individual services and third party arranged packages are against the specific provider and are not against us, except to the extent a problem is caused by fault on our part. We strive to resolve any dispute amicably. These are intended to give a guide to the services and facilities you should expect from your accommodation. These policies and rules are binding on you, so be sure to review them before purchase. Any errors in names, dates and timings may result in an inability to use that booking and the booking being cancelled. As travel and entry requirements are changing frequently, it's important to stay up to date and make sure that you'll be able to travel through any countries on your itineraries. Tuition. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. You will be asked to sign up or log in. All bookings are made on your behalf subject to the terms and conditions, including conditions of carriage and limitations of liability, imposed by these travel service providers. If you would like us to petition to the airline for a special request, we will advocate on your behalf. When youre ready to use it, you can check flights on our website to have an idea of what you want. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Were all working overtime to try and help as much as we can. Please understand that travel service providers may not be able to accommodate every request. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. However, a travel ban DOES NOT mean that you are automatically eligible for a refund. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were travelling and this may affect your rights. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. How do I change or cancel my flight ticket? We know, its very confusing! If you would like us to petition to the airline for a special request, we will advocate on your behalf. And ICYMI, you dont have to be a student to book on StudentUniverse! Keep in mind that not all flights will be available to book with creditsthus why you'll need to give us a call to finalize your new booking. An incorrect name on a booking may result in an inability to travel on that booking and the booking being cancelled. To make a booking, click "Buy Now" and follow the prompts that appear on-screen. All the perks guests get, plus: Unlock member-exclusive hidden fares and hotel deals. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. We bring to your attention the existence of a 'Community List', which contains details of air carriers that are subject to an operating ban within the EU. First, they do not have a refund option. We are not obliged to accept your order and may, at our discretion, decline the order. If your travel is further out, please wait and call us closer to your flight or message us via email or facebook messenger. Please note that a flight described in your flight ticket as "direct" will not necessarily be non-stop. Individual countriesor even airlineshave the ability to require vaccinations from would-be travelers. Eligibility, Joining, and Website Information, Itineraries with more than 2 destinations. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). Students are required to pay all, or a portion, of their tuition and fees for any registered course unless enrollment is officially cancelled prior to the start of university classes. Transport and accommodation providers have differing cancellation policies and rules. Telephone calls to or from any of our consultants may be recorded for training purposes. +1 617 321 3281 if you booked online through our website. All you have to do to unlock our exclusive student and youth fares is sign up for a FREE membership. Without this, you can be denied boarding. 5 months later I am still trying to get my $900 back from this scam. comments . In accordance with the Package Travel Regulations, if we have arranged a package for you and the travel arrangements are not performed with reasonable skill and care we will make good those arrangements or pay you appropriate compensation if this has affected the enjoyment of your trip. Transport and accommodation providers have differing cancellation policies and rules. Many of the flights and flight-inclusive travel arrangements we arrange on your behalf are financially protected by the ATOL scheme. All fares are subject to change without notice prior to full payment, and may be thereafter adjusted as further set out below. For more information about financial protection and the ATOL Certificate go to atol.org.uk/ATOLCertificate. Do not book a roundtrip flight only to use the return portion. Any booking you make will be with the relevant travel service provider and not StudentUniverse. But ATOL protection does not apply to all holiday and travel services on StudentUniverse.co.uk. A transfer request must be made in writing by the lead-named traveller not less than 7 days prior to departure and must include proof of acceptance of the transfer by the new traveller. It is strongly recommended that you communicate any complaint to the travel service provider in question as well as your travel consultant without delay. Please contact your airline or refer to its website for detailed information regarding their checked baggage policies, or alternatively please visit www.libertytravel.com/flights/baggage-fees.jsp for more information. Although we specialize in student and youth discounts, most of our promo codes apply for all ages. If you have purchased a return flight, multi-stop or round the world flight and you do not check in on a confirmed flight, the airline will register you as a no show and your tickets on your subsequent flights will be cancelled by the airline. Both you and the new traveller will remain jointly liable and responsible for the additional costs involved, which will include our administration charge of 125 per person per booking as well as any other applicable travel service providers charges. However, ***** policy allows rescheduling of your flights until September 2023. I have questions about baggage. Please note that this does not mean that your order has been accepted. For students and those under 26, our cheap flights, hotels and tours make it affordable to travel anywhere you want to go. Certain airfares and services (including some packaged airfares and services) are booked at especially competitive rates which may require payment in full at the time of booking and may be non-refundable. Along with helping students with special offers and discounts, the StudentUniverse holds the right to check and verify a student's identity. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. Many travel arrangements (e.g. We do not accept any liability or costs incurred that may result from these changes, other than in accordance with the Package Travel Regulations. Please allow adequate time to obtain any such advice or documents. Where we accept your order, we will confirm such acceptance to you by sending you an email that confirms that the booking has been accepted on behalf of the provider. StudentUniverse is on a mission to make global experiences possible. You must notify your consultant of your payment once it has been made. Sometimes airlines provide us with fares they do not want displayed to the general public. We strive to make sure your travel arrangements are satisfactory. Refund Policy. The active codes can always be found on our Promo Codes Page. Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. Please note, you may not meet the eligibility requirements and may be required to obtain a visa. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. Airlines have been updating their policies regularly as the situation is changing. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Generally speaking, its better to book sooner rather than later if you know you need to be somewhere. In some cases, failure to present required vaccination documentation (e.g. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). This fee may be reduced from our standard fee due to the circumstances, and used to cover things like the costs of requesting a refund on your behalf. Prices are not guaranteed until full payment is made. If your airline is offering refunds, we can advocate for a refund on your behalf. As a student, I bought a ticket from the student universe website. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. Anyone can book with us, just not everyone will be able to get access to special discount student fares. Flexible Airline Policies: Coronavirus last updated: 29 June 2021 Each of StudentUniverse's 220+ airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. you will be asked to show the childs full unabridged birth certificate. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. Your travel credit is associated with your original booking. For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. We may check your student, faculty, or youth status prior to issuing a ticket, and may request additional documentation if needed. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. StudentUniverse is not an insurance company. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. All such providers are independent contractors and are in no way affiliated with StudentUniverse or any of StudentUniverses affiliated entities. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. You agree that you are bound by such additional terms and conditions. Many airlines are offering to waive change fees for flights booked in the next few . Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Most of our deals are available to be purchased online. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Name changes are not permitted in any instance (subject to the section below If you transfer your package holiday). All individuals departing from the United States of America must be in possession of a valid passport. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. See the chart above for the best number to call. However, many times the airline shown on your ticket is not the airline you booked your ticket with, or your ticket may have had multiple airlines. Most airlines are not offering full refunds at this point, except in very specific circumstances. Your refund and remedy rights as set out in these Booking Conditions are subject to your rights under the Package Travel Regulations and the Consumer Rights Act 2015.