* Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. |, MCAT Critical Analysis and Reasoning Instructor, MCAT CARS Instructor, San Juan, Puerto Rico Office. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. It's why we're so driven to connect passion with purpose. At Alight, we are reimagining how people and organizations thrive. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Esto te describe? We strive for Excellence Every Day by collaborating with our clients and colleagues. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Jobs at Alight Solutions Customer Support Representative positions See more jobs Customer Care Representative, Human Resources - Virtual Florida 5 days ago Bilingual (English/Spanish) Customer Care Rep - Virtual San Juan, PR 30+ days ago Off the weekends and have flexibility with shifts but pay wasn't good and training wasn't either Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. Job Details. VIRTUAL ROLE WITH SIGN ON BONUS Our story At Alight, we believe a company's success . Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Want to receive job alerts for similar jobs? * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. Health insurance is either BCBSIL or Kaiser depending on where you are located. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Customer Care Representative Human Resources. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Know Your Worth. You have We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Our Promise This program provides you with the foundation you need to lead to a path of success. Meet Alight Customer Care Watch on Why Alight? A 401k plan that includes a corporate match. Help make it more accurate by, Native Hawaiian or Other Pacific Islander, Get started with your Free Employer Profile, All Customer Care Representative Salaries, average salary for a Customer Care Representative is $37,003 per year in United States, The Ultimate Job Interview Preparation Guide. Amas el desafo de tomar decisiones en el momento mientras ayudas a gente que est tomando decisiones importantes de su vida. Si es as , entonces ReedGroup es para ti! Our 15,000 colleagues proudly serve thousands of clients and their more than 30 million employees and family members throughout 180 countries. Explore open roles at Alight. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. View Job description, benefits and responsibilities. Location: San Juan, Puerto Rico. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. Customer Care Representative - with Growth Opportunities at Alight today! * Initiate new leave cases in our system * Strong attention to detail with critical thinking skills Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. This is a 6 months project and we offer Full Time Shifts (Rotating). Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We reward continuous improvement and encourage you to own your own development. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, Alight is committed to a diverse workforce and is an affirmative action employer. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Como un representante de servicio al cliente en ReedGroup, ayudars a personas a navegar la logstica y la administracin de sus ausencias de trabajo. Knowledge of Disability Management, FMLA, and Workers Compensation is a plus, and a background in disability insurance or health care is also favorable. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. These teams are a critical component of Alights health care,retirement and HR-delivery services. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. to demonstrate your interest in the role. Alight believes diversity should be visible, valued, and sustained throughout the organization. We are forthright and genuine when we speak. Location Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. We believe that every day is an opportunity for growth and are energized by going above and beyond whats expected. At Alight Solutions, we are reimaging how people and organizations thrive. Acknowledging and resolving customer complaints. This may include additional research and ongoing casework. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Therefore, an offer may fall anywhere in between the estimated minimum base salary for this role of $28,700/year (for full time employees) and the estimated maximum base salary for this role of $64,100/year (for full time employees). We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Our people are our greatest assets at Alight Solutions because People Matter! Our values are the essence of who we are: We believe in the power of people and know that the best ideas can come from anywhere. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Customer Care Representative Tasks. Benefits start on your first day of employment, Programs & activities that give back to our. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. At Alight, we Think Forward and we Act Now to shape the future of work and life for organizations, people and their families! This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. Its a permanent virtual customer care representative Job. This position supports Alight s benefits administration and HR BPO platform businesses. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. At Alight, we believe a company's success starts with its people. Browse by city or country to find one in your region. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. In addition to a base salary, this position may be bonus eligible. You will We understand the powerful human connections that create success for organizations. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Get a free, personalized salary estimate based on today's job market. Salary information comes from 39 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . You will be notified during the hiring process which checks are required by the position. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards. You have already created a job alert with same filters. Acompetitivetotal rewards package, continuing education & training, and tremendous potential with agrowingworldwide organization: As a Customer Care Representative, a typical day mayinclude the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. * PEOPLE MATTER is one of our company s core values. We are now hiring ambitious, motivated Customer Service Professionals to work virtual (work from home). * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. Please enter a Name and Password so you can update your Job Alerts in the future. Join our team. Careers in Customer Care At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. View similar Customer Service / Guest Services jobs below. Full Job Description. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. 2023 Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Customer Care Representative Human Resources. 88 followers . * Demonstrate a positive attitude, self-awareness and embrace feedback Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Customer Care Representative Human Resources. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers West Region States: Arizona, Idaho, Montana, Nevada, New Mexico, Oregon, Utah, Wyoming Accurately documenting all conversations and actions taken on each interaction. We learn from one another, champion progress and challenge the status quo. The estimated additional pay is $2,234 per year. Additional pay could include bonus, stock, commission, profit sharing or tips. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Type: Full Time Making outbound calls to follow up on tickets or confirm/reschedule a participant's appointments. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Because transformation takes a workforce. Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. This may include assisting the caller in navigating the system as well. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. * Able to work independently and to adapt to a rapidly changing environment Our story starts with a simple universal truth: Every business is a people business. These teams are a critical component of Alights health care,retirement and HR-delivery services. This role requires that qualified candidates must reside in one of the following states: Alight is committed to the continued development of our colleagues. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. We promote healthy lifestyles and flexible work arrangements for our employees. If so, you've come to the right place. The mission of our customer care teams exemplifies the need for human understanding. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. The estimated base pay is $36,558 per year. Find the best jobs in the US, apply in 1 click and get a job today! Must be able to work a flexible schedule based upon high call volume needs. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Find contacts: direct phone number, email address, work experience. Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to one or more of the following: health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our story starts with a simple universal truth: Every business is a people business. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Averages based on self-reported salaries. Cons. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Alight Solutions Easy 1-Click Apply. Full Time We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Try to use specific examples from your work or school history that relate to the question asked. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. We are Alight Solutions. Some related job titles areCustomer Support Representative salaries with median pay of $42,111,Customer Service Associate salaries with median pay of $38,241,Customer Service Specialist salaries with median pay of $41,669,Customer Service salaries with median pay of $36,900. You're able to quickly input and retrieve data while working with the customer on the telephone. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. Check out our open opportunities below. https://www.consumer.ftc.gov/articles/0243-job-scams. Quick Apply. The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. Customer Service / Guest Services, Part-Time Benefits start on your first day of employment, Programs & activities that give back to our. Be Real with Alight and help us re-imagine how people and organizations thrive. As a Customer Care Representative, you will report to a Customer Care Team Leader Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Explore careers Media or Investor inquiries? Alight Easy 1-Click Apply. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. This job is no longer accepting applications. Tasks to include in a Customer Care job description . The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. then the employee has changed 1 company and 1 job. You will be notified during the hiring process which checks are required by the position. Copyright 2023 Grabjobs Pte.Ltd. This job listing has expired and the position may no longer be open for hire.