He was knowledgeable about the resort, the general area, and was very happy to make conversation. The staff treats you like royalty. Promotion valid only on websites and Customer Service Centers. Please see our partners for more details. When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. American Dollar (USD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Cancun, Quintana Roo. The time will depend on the location of your hotel, so we cant give you an exact time. On your PC or Mac the downloaded photo is automatically saved in the downloads folder. Customer Service hours: Monday to Friday from 7:00 AM to 12:00 AM / Saturday and Sunday from 7:00 AM to 10:00 PM (local time), Receive exclusive information and promotions via email. Your link has been automatically embedded. Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement. 800 006 FOTO (3686) If you buy multiple parks, the pictures taken at the hotel are included for free. Our All-Fun Inclusive concept is strengthened with new benefits to continue surprising you on your next stay. What are the payment methods to buy online? BUY THE PHOTO PASS! The rooms were clean and nice, the all inclusive means all inclusive so I spent very little money, tip was mainly what I spent. Next, we want to show you the list of the culinary geniuses that are positioning Xcaret Hotels as an ideal destination for the lovers of fine dining experiences. What should I do? We thank you for the time invested in sharing such warm comments with future travelers around the world.We hope this will be the first of many more visits to come! From $75. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. On a PC right-click on the file and select the option to extract. Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. Free WiFi in public areas, a library, and express check-in are available at this hotel. By continuing to browse the site, you agree to the use of cookies. Get exclusive information in your e-mail: If you have a valid reservation, you can make your. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? 800 006 FOTO (3686) We are here to serve you and to meet all requests, questions or suggestions you may have. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. For cancellations you must send an email to customerservice@xcaret.com to specify the grounds on which you proceed to the cancellation and our Customer Service Team will respond within 48 hours. . I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. I really recommend this Hotel. Enjoy delicious breakfasts and meals in El Troglodita restaurant, open from 11:00 a.m. to 5:00 p.m. You need to confirm your age by showing a valid ID card. What is the distance between one activity spot and the other? I would like to note, however, that in my previous review, I recieved a response from the hotel director that the Guest Service Management team would get into contact with me immediately, but no one ever did. 2003-2023 Lexyl Travel Technologies, LLC. All our current promotions are here, click now. In all ours Parks you will get pictures with the best angles at each of the attractions, plus the Fantastic Scenarios. Above and beyond customer service! What is the price admission to Xplor Fuego for children? The experiences of each Casa will open your senses to an authentic Mexican vacation. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. How can I get them? . If you visited our Parks: foto@xcaret.com If it rains, can I cancel or change my date of visit? Paid for in US $ we received the hotel photos only. Access to Xplor Park is limited to children under 5 years. These are both highly recommended. We had a fantastic lunch and swam in both the pools and river. 6 years ago Save "Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Reserve now, pay when you stay. Hotel Xcaret Mxico. It is not necessary to make a reservation in advance; you can buy directly at the booth of the Park entrance at regular price. The first check-in they were extremely accommodating--we got popsicles and cold towels as we walked in and the view was absolutely amazing. We were swimming in an area by one of the restaurants (Las Cuevas I think?) Remember you can purchase water shoes at our shops in Xplor. Swim in the 437-yard stalactite river inside ancient caves. I left my fanny pack there and they found it for me, and a staff tracked me down at the commuter station (Back Bay 5 min walk) because I left my hat in the room as well. Months without interest, only with major participating bank cards issued in Mexico. de C.V. We use own and third-party cookies to improve your experience on our website. Face the only whitewater rapids in Cancun, cross a circuit of ropes hanging in the air, drive a Monster Truck, board a jet boat, ride a kayak and fly in a zip-line. If it doesn't, for their own safety, they won't be able to do the activity. Re: Xcaret: photo pass worth it? Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. On a PC right-click on the file and select the option to extract. per night. They are encoded directly from cameras with high resolution. ", A verified traveler stayed at Copley Square Hotel, "Nice hotel. Rest areas, dressing rooms and restrooms. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. You must have at hand your bracelets, the number of your helmet, and the date of your visit. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of Mxico deep in heart. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement.Transportation airport-hotel-airport and hotel-parks-hotel is also included.Welcome to Hotel Xcaret Arte, welcome home! Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. The Underground Expedition is an 800-yard journey through underground rivers, caverns and jungle paths, and the entire circuit inside the Stalactite River Swim is 437 yards long and average temperature of the water is 75 F. They let us keep our bags in a secure room (even the luggage room looked like a 5-star hotel)and showed us downstairs to the Mercado, which was one of their main buffets, Mexican-market style. FAQs; Customer Service. Xcaret Welcome to the best of our country at Mexico's Majestic Paradise with more than 50 natural and cultural attractions for the whole family. The use of the Photo . Business travelers can take advantage of the business center. If you visited our Parks: foto@xcaret.com, If you visited our Xcaret Hotels: fotohoteles@xcaret.com. I will not repeat everything that has already been said. Is there any type of refund and/or cancellation? Traveling on business? Where is the photo that I downloaded located? Yes. To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. *MSI only with participating cards (banks) issued in Mexico. 450 Summer Street, Boston, MA, 02210. 2.- A list of the albums that are included in your package will be displayed. The Parks space is limited and priority is given to all of those who wouldnt have yet participated. Presentation of a valid ID card at our counters is mandatory. Children under 4 years free. Chetumal-Puerto Juarez Highway KM, Km. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. Saturdat to Sunday from 9:00 to 15:00 Hours. 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. Prices vary according to season. You can download as many times as you need to while the code is valid. (01152) 55 4163 7327 La Casa de la Playa. There are several options of payment depending on the currency chosen on our websites. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx Simply click on foto@xcaret.com and choose one of the options to search your photos. Can I participate in an activity more than once? The product is available to purchase at least 24 hours before you visit the park or tour. I can see them but they all say sample on the and not able to download. Additional terms may apply. You must present official ID (IFE) with address in Quintana Roo. ", A verified traveler stayed at Harborside Inn Of Boston, : (Save changes and close the date picker. How many times can I download my photos with my download code? The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels.

In Hoteles Xcaret, we create a delightful experience for each and every one of your senses in each restaurant. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? Documenting your adventures and experiences during a vacation can sometimes be challenging, especially when you want to get a photo with everyone in it -- inevitably, there's always that one person who's taking all the pictures but missing from the shots because he/she is too busy behind the camera. It didnt matter if he was cleaning the pool or checking chemical levels he smiled. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. It is essential to arrive 15 minutes before the time of pick-up. Kukulcn Blvd, Km 1.5, Cancun Hotel Zone. The hotel was excellent, the excursions were wonderful, the buffet was amazing, if I have one complaint it is that the pools close to early. With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. You can download as many times as you need to while the code is valid. Upload or insert images from URL. 1.- Enter your download code. Ingredients, flavors and textures invite you to live a story told by the best Culinary Group in Mexico, which will delight your senses through brilliant recipes at the hands of true flavor artists. Valet parking, a 24-hour business center, and a garden are also offered. I live and work in Quintana Roo and I dont have IFE. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. "Its a great place to stay . You can purchase with a credit card or PayPal. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. If you do not attend the day of your visit, you can change the date within the period of one year from the purchase date, giving notice 24 hours in advance. Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. At what time can I call customer service? Traveling on business? The price of admission to XPLOR Fuego All Inclusive is $ 109.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. The photos of you and all your companions in a single package for you to fully enjoy your visit. Prices vary according to season. We are sorry but no. Remember that cancellations are managed by the terms and conditions of the cancellation policy. We had zero issues with arrival. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. The photo stations are usually distinguished by colorful exteriors surrounding the photo pass camera and when guests simply scan their bracelet at these stations, a photograph is taken -- which can be later be viewed at that particular theme park or at the resort. $148. I want to purchase my dolphin experience photographs. (01152) 55 4163 7327 Our All-Fun Inclusive concept is an experience that has redefined and surpassed the traditional All Inclusive hotel concept in Playa del Carmen and Riviera Maya since December 2017.. All-Fun Inclusive benefits included in a Hotel Xcaret Mxico booking are: access and transportation to all Grupo Xcaret parks, premium dining experiences and round-trip airport transfers. I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. Who can I notify if I have special dietary requirements? For more information, please consult our list of products and services found in the price list section of our website. The Mexican decoration and the different organic amenities will immerse you into carefully crafted spaces that will make your stay unforgettable. How long is the photo/video download code available? If you visited our Xcaret Hotels: fotohoteles@xcaret.com What types of files are the photos that are downloaded? But we purchased the photo package 2 parks & the hotel. Their eco-integrating design and premium amenities make them unique. You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. Children from 5 to 11 pay half the price. Pasted as rich text. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. 282. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. Doubletree Boston Andover Hotel. Yes. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. Underground River Rafts of 580 yards paddling with special hand paddles. and that option in not available via online purchase. Sorry, we dont have them on rent, neither wheelchairs nor strollers. de C.V. We use own and third-party cookies to improve your experience on our website. The recent inclusion is Veleo by Xcaret Xailing, a catamaran tour that will take you to discover the beauty of the Mexican Caribbean on the high seas. Other services (ATM, WiFi and gift shops). Does admission include transportation service? It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. The hotel's 24-hour gym, a rooftop terrace, and 2 bars/lounges are among the featured amenities. They are encoded directly from cameras with high resolution. Yes, you must select a specific date to visit the Park. If you visited our Xcaret Hotels: fotohoteles@xcaret.com This time my visit included my 12 year old daughter and another couple who joined us for the week to celebrate her birthday. Please do not hesitate to let us know through this media when you decide to return to this paradise. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. Doubletree by Hilton Nashua : 2 Somerset Pkwy. Xcaret: DO NOT MISS THIS PARK!! We spent two afternoons in the lagoon, and even swam through several caves to find the resident flock of flamingoes. The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. We've spent a lot of time in the area, including several weeks in Cancun, and months at a time as a family in Playa del Carmen. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. The file is downloaded to the device, although it opens in a new window and you will have to click on the image to save the photo, we recommend that it be done on a computer or in the application. The download code is valid for 30 calendar days from the date of purchase. +1-888-675-2083. The waiters/waitresses were always so nice. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay DoubleTree by Hilton Hotel Boston - Westborough, Next: Show All Available Comparable Hotels with Pricing, Andover Bird Sanctuary (Moncrieff Cochran Sanctuary), Addison Gallery of American Art hotels/motels, Tewksbury Hospital (Massachusetts State Infirmary), Hotels close to Lawrence Heritage State Park, Hotels close to John Greenleaf Whittier Homestead and Museum, Hotels near Boston National Historical Park, All Doubletree Hotels in or near Middleton. Casa de la Paz The greatest books ever written are in our library. What happens if I forgot my download code? We advise you to wear long shorts, t-shirts, swim suits and water shoes that can be attached to your ankles so as to avoid losing them. Hotel_Xcaret_Mexico, Director General at Hotel Xcaret Mexico, responded to this review. We use own and third-party cookies to improve your experience on our website. Our search will also list discounted Middleton, MA lodging that have a comparable rating of a Doubletree Hotels. Are the downloaded files of high quality? Strike your best pose, smile and take as many pictures as you want during your visit. After visiting with colleagues in the spring, I knew I had to bring my family back. What is the minimum age allowed inside the park? Dear MexDreamer,First at all, we would like to thank you to choose Hotel Xcaret Mxico as your Home to enjoy your vacations. Si visitaste nuestros Parques: foto@xcaret.com Si visitaste nuestros Hoteles Xcaret: fotohoteles@xcaret.com Horario de atencin: Lunes a Viernes de 09:00 a 19:00 Horas. The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. 63 suites overlooking the Caribbean will pamper you with both home comforts and the luxury of a boutique hotel. . Everything about the hotel was excellent. Do you have a special discount for Quintana Roo residents? For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. Outside Mexico. Are these activities allowed to elderly people? Did you know you can find the best available rates by booking in advance? Is the discount for Quintana Roo residents valid throughout the year? We had an opportunity to eat a meal at every restaurant at the resort with the exception of (Las Cuevas was closed) HA and Fuego. Where is the photo that I downloaded located? What happens if I didn't bring along the credit card used for payment? What is the minimum age allowed inside the Park? Carretera Chetumal-Puerto Jurez, Km. Paste as plain text instead, Take advantage of the free WiFi in public areas, express check-out, and free valet parking. Admission to XPLOR All inclusive costs $ 129.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. We dont have teachers or students discounts. 800 yards of a cavernous adventure through flooded caverns, jungle paths and aquatic slides. New activity: Underground Expedition. What happens if I forgot my download code? In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. Fill out this form and one of our agents will follow up on your request. Where I can store my personal belongings? I have sent multiple difference emails requesting assistance with no response. This hotel features a restaurant, a gym, and a bar/lounge. 282. Round-trip transportation to the Embarcadero Isla Mujeres by Xcaret in the Cancun Hotel Zone is included. Zipcode 77500. Can I enjoy underground river activity without knowing how to swim? How can I find out if there is a pick-up service at the hotel where I'm staying? Yes, you can contact the photography customer service center. MarieSamSanchezPhoto Steaks at La Cantina were fabulous, but the real highlight for me there was the melted cheese and crispy rib eye appetizer; its amazing and a meal all to itself. We are here to serve you and to meet all requests, questions or suggestions you may have. By continuing to browse the site, you agree to the use of cookies. I went to the park and couldnt buy them. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Are there any special prices for children? Does the ticket include snorkel gear or should I bring my own? Yes. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? Official ID of the visitor on the reservation (original). No, only Tour option includes round transportation from Cancun and Riviera Maya. Prices and availability subject to change. This activity begins at the marina located at La Casa de la playa hotel; and is offered to all guests from the hotels of Grupo Xcaret. Within Mexico. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim.