Purchased x5 tickets for mrs browns boys in cardiff motorpoint arena for 15.6.17 back in october 2016. Any postal mail sent to this address will take a minimum of 14 days to reply, so please use the contact us link for a quicker response. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. 2.8 Payment Authorisation. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. 2.6 Pricing Formats. Sellers: once your tickets have sold, viagogo charges a service fee. How do I find tickets I've already downloaded? 2.9 Seller's Confirmation Obligation. Can I buy tickets that are personalised with someone else's name on them? . Using the link that viagogo sent me I tried to cancel the tickets but could see no listing on my account, the whole process just takes you round in circles, you cannot contact them if you have no listing but if the problem is there is no listing then you cannot use their online forms. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee. So; I went on the hunt again, and found some more decent(ish) tickets for the extortionate price of 500.44 ([protected]) with an absolutely absurd bookin fee, but again, I'm not here about the price, I'm here because, as you can probably guess, early this morning I received another email informing me that the purchase had AGAIN been cancelled. Consequently I now have the tickets to find I paid 349 for 2x tickets with a face value of 75 each. Rating: File your complaint. I entered the incorrect email when registering, how do I change it? No, once your tickets sell, you cannot cancel the sale as the buyer is expecting to receive them. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. women's ray ban sunglasses sale; cnut the great cause of death. You warrant that you are over 18 years old and have the legal capacity to make the transaction. I put 2 tickets for sale on the website 2 days ago and it was sold after a few hours. Fees at 133% of the ticket itself. I can't believe they are allowed to do this and that there is no method of recourse especially when I told them within the hour I didn't want the tickets. 6.9 Change or Suspension of Site. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. I have contacted customer service more than a dozen times without specific answers. Note that this is separate from any VAT viagogo is required to charge on its fees. mrs browns boys show tickets - no tickets. Welcome to viagogo's online ticket exchange (the "Site"). 1.4 Modification. My event is cancelled or postponed - What do I do? They told me the only thing they could do is get me to resell them through their website at a loss of 140 for me. Viagogo complaint: 50 euro charge of cancelled ticket sale. viagogo charge for cancelling sale. viagogo charge for cancelling sale. Such notice shall be deemed given one business day after the email is sent. Hannah Goodbody. 2.6 Making an Offer. I confirmed the sale and wanted to ship the tickets over. On the web site it claims I have been refunded so I cannot send an enquiry. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. To be a member of this Site, You must agree to accept the terms in this Agreement. online tickets: afrikaans is groot south africa, ticket hasn't been refunded after re-listing, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. 17th February 2017 - confirmation of ticket purchase We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Welcome to viagogo's online ticket exchange (the "Site"). At no time do We provide the Buyer's payment information to the Seller. Because of this action I am now out of pocket for the train tickets and hotel booked which totals 230 excluding the ticket cost, and all I wanted was to get my tickets amended so I can attend the altered location. - online tickets: afrikaans is groot south africa, didn't pay me for tickets sold through viagogo to adelle sale 9181945, Read full review of Viagogo and 1 comment. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. 6.10 Notices. I sent them a message on why will I only be paid 5-8 working days after the event, not when the buyer receives them. Cancelling it so close to the event is not acceptable, as explained we are both self-employed and have taken the day off for this event. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Can I cancel or change my purchase? Once the Seller lists tickets for sale, the Buyer purchases these tickets, the Fulfillment lies with viagogo and Paris Saint-Germain and is done automatically. 3.3 Laws and Regulations. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. by vinay 7 months ago. viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. 2.2 Registration. When booking on viagogo, even when you select the amount of tickets you want e.g. You may only use the Services if You can legally enter into and form binding contracts. Under no circumstances are We liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on the Site. Search for the event that you would like to sell tickets for. 6.9 Change or Suspension of Site. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Why is the price printed on the ticket different to what I paid? Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. I'm from singapore and my number is +65 [protected]. 5.3 Disclosure of Information. How does Complain.biz work. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. I'm Travelling - where and when will I receive my tickets? This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. 1.3 viagogo Guarantee. 7.5 Miscellaneous. This will be deducted from your next payment. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Not only was my son very disappointed but I have not received the refund and cannot get through to you on any of the phone numbers. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; At no time do We provide the Buyer's payment information to the Seller. If you are unable to deliver the tickets you sold, viagogo reserves the right to charge you the cost of finding comparable replacement tickets for the buyer. 2.5 VAT on Seller Proceeds. 2.15 Substituted Seat Locations. Try arrived at 12.37 pm through proof of postage. I cannot believe that I have been charged nearly 80 extra to what was on the final screen at confirmation of purchase. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Note that Your payment may be withheld if you violate this clause. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. You may find other users information to be offensive, harmful, inaccurate, or deceptive. We are not involved in the actual transactions between Buyers and Sellers. 10 Things Most People Don't Know About anyabraddock. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. 4.1 Double Posting and Removal of Tickets. viagogo charge for cancelling sale. It's not possible to cancel or exchange tickets once a purchase has been made as orders are considered final. 2.3 Username and Password. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. The price of 2 tickets was $290, and the fees were $100 - around one-third of the ticket price. You warrant that you are over 18 years old and have the legal capacity to make the transaction. For Customer Service enquiries, please visit our help centre. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I expect some advice/guidance from a customer service representative ASAP as I've put a very high level of effort and received significant financial backlash from securing these tickets. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. If this is also unsuccessful We will not offer a refund. VIAGOGO scams their customers, DO NOT USE IT. Note that this is separate from any VAT viagogo is required to charge on its fees. 7.1 Ownership of Intellectual Property. list of all forged in fire contestants; brothers taste of asia shut down; john o'mara gangster squad; Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. However, the next day I received an email informing me that the purchase had been cancelled and I'd receive a refund in up to 10 working days. 2.10 Collecting Payment. I demand my money back as they never made the concert due to it being outside on the heat. 2.16 Claims under the viagogo Guarantee. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. I bought tickets for my sister and I to going and see Giggs at the Southbank centre last Monday. You may only use the Services if You can legally enter into and form binding contracts. (c) You otherwise owe viagogo a specific amount; or (d) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience. Viagogo has advised customers who cannot attend a rescheduled event to. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. Wendy Martin, I have tried to sell a concert ticket with them. When We receive an offer by bank transfer, We will check to see if the bank account is valid. After reading a lot of negative reviews, I had second thoughts. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral.