Be sure you tap on Caltrain's platform. Indeed! When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. Within each class, there are upgrade sections as well. The RTC Clipper card is a photo identification card. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. While we dont normally sail over rough waters, occasionally it can be choppy once were underway due to Mother Nature and sudden weather changes in the Salish Sea. And, to get it back, its an hour on hold, and three to five business days.. Final boarding is 15 minutes before the scheduled departure time. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. Please allow ample time in your schedule to check in required luggage. This page includes How RTC cards work, accessible information, and using Clipper equipment. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' How did $300 disappear from our Clipper cards?, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, How did $300 disappear from our Clipper cards? Answer: If you are referring to a cash balance, then per Jon Guan's answer (and the Clipper FAQ), no it does not expire. Learn more about required travel documents. What happened to my order? This page includes protecting your privacy and information retention. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Log in to your account to add a Backup Payment method. BART is primarily selling paper tickets from the vending machines. We strongly recommend that you check-in online prior to arriving at our terminals for travel. Every rider needs their own digital card (multiple cards can be added toa phone's digital wallet). opens in new window. There are three seating classes on the Victoria Clipper ferry. If you want to change your class of seating, you will need to reach out to our Reservations team. On the cable car, the conductor carries a handheld card reader. Email: FanAssist@Clippers.com. I loaded value online, but when I tried to use my card, it wasnt there. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. Your card should arrive within 5 to 10 days. For the quickest response, please use our Contact Us page to submit your request or call our Reservations team at 800-888-2535. Clipper on your phone will not unlock a bikeshare. A single beep and a green light means you paid for your ride. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. We recommend arriving at least one hour before your ferrys departure. Check Clipper News for holiday or modified hours. A little work up front helps you save money. Once you do that, it will show up in your account. Learn more about using Clipper on your phone. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. You will need to use this new email address the next time you log in to your online account. I recently registered my card but for some reason my card is 'still pending' and tomorrow is going to be the 5th day. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. This might take a few seconds. Be sure to review the paper ticket fare chart at the station. The tag will not register if you place your device or card too low or high on the screen. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Choose to stay logged in or to log out. Known as the Clipper BayPass, the new passes initially will be distributed to participating students at San Francisco State University, San Jose State University, the University of California's Berkeley campus and Santa Rosa Junior College, and then expanded to include residents of select affordable housing communities managed by MidPen Housing. You can load up to $300 on a Clipper card. Had to call a couple of weeks ago, and got a live person really quickly. This page includes Proof of eligibility, Eligibility change, and Balance transfers. If you are signed up for automatic reloading or if you order your pass online or by phone, Clipper will automatically add the new pass to your Clipper card the next time you tag, after the original pass has expired. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. You can order a card and value online but note we can only mail cards to domestic addresses. All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. Pay With You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. How does Auto-Reload work with monthly passes? Clipper Navigation, Inc., is a subsidiary of Frde Reederei Seetouristik based in Seattle Washington, that provides multiple transportation and vacation packagesmany of which are offered under the name Clipper Vacationsincluding hotel and tour packages in Victoria, Seattle, Vancouver, Friday Harbor, Portland, Whistler, the Canadian Rockies and Kelowna. What if Im having trouble using my Clipper card at a bike share station? Clipper is now available throughApple Pay and Google Pay. All FRS Clipper employees and crew are fully vaccinated against COVID-19. I loaded value online, but when I tried to use my card, it wasnt there. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. Or get help resolving other issues with your account. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. Both discount and regular Clipper cards can be ordered and managed online. Yes, there is. Correct, all reserved seating is located indoors and you will select your seats when booking your trip. Everything you need to know when you travel with Clipper! Luggage can be stored year-round (10am 5pm) at the Victoria Clipper (for $15.00 CAD per bag Credit Card ONLY Cast NOT accepted) while you explore in and around the city. Open the Clipper app and select the card you want to set up for Auto-Reload. On a successful tag, lights and a "Travel OK" screen will appear on the machine. The Salish Sea is world famous for observing a vast array of whales and sealife. If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Choose to stay logged in or to log out. Funds added using Apple Pay and Google Pay areimmediately available for use. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. What if I buy a new 31-day pass before my current pass expires? If you need a new Clipper card, save $3 dollars and use Clipper with Apple Pay and Google Pay on your phone or Apple Watch. Select Clipper card and follow the instructions to add a card and load value. How can I set up my card to automatically reload? The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. We do allow walk-up day-of guests to purchase tickets if space allows. We will send an email to confirm that you have updated information in your account. You can load a Monthly Pass on your card, as well as cash value for Single Rides or a Day Pass. Learn more about Clipper START and how to apply here. This means we couldnt process your payment for automatic reloading. The money is still missing. We notify customers 30 and 60 days before the expiration date of their payment card on file. You can set up automatic reloading when you initially order a card and load value online. Thats why we say to allow a few extra days if you are picking up your value on a bus. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . Hotel Package: Non-refundable within 4 days of travel date. You must apply for an RTC Clipper card in person at a participating transit agency. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. For guests traveling internationally, please review our ID and Requirements carefully before booking travel. If you have a monthly pass, it will obviously expire at the end of the month. Vista Panoramic Upgraded window seats in Vista Class. This happens automatically, with no disruption in your ability to use Clipper. In order to book using your travel credit please reach out to a reservations agent using our contact us form. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. City Coach. Outdoor Activities, Tours, Boat Tours & Water Sports, More. The RTC Clipper card is a version of Clipper created for passengers under 65with qualifying disabilities to provide 62.5% off. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. For a quicker response, we strongly recommend reaching out via our contact us form. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. ENTERING THE UNITED STATES: US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Clipper isadministered by the Metropolitan Transportation Commission. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Clipper card says still in progress . Felonies may also prevent you from entering Canada. No input is required. All rights reserved. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. Clipper is a regional transit card that can be used on all transit in the Bay Area. Use your Clipper card on all Bay Area transit systems, including Muni. However, you will need to register your card as part of the process, if you havent already done so. Please check out this 2022 guide to Seattle whale watching. You can find the booths with Clipper cards on the arrivals level at Terminals 1, 2 and 3 or on the departures level at the International Terminal. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. If you enter a station and change your mind, seea station agent before exiting to avoid the excursion fare. Loading Value and Automatic reloading. To add value to your Clipper card, open your mobile wallet on your phone. Choose your payment method and complete the order. When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. Get the Clipper app. If you used your old card with a transit benefit program, BART EZ Rider Parking or Bay Wheels, you will need to give that provider your new card serial number. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. redditads Promoted Interested in gaining a new perspective on things? If you are using a BART paper ticket: When you get to the fare gate, insert your ticketand it will be returned to you. After that process is complete, you need to tag your card to activate your Auto-Reload set-up. We've made it easy with quick guides to every service on Clipper. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Call us 800-888-2535; Contact us; Enter search term: Go. Routes available between Seattle and Victoria. If your Clipper card on your phone does not work, please contact Clipper Customer Service at 877-878-8883. Cash value and transit passes are not interchangeable. This means anything that is considered a felony in Canada, even if it is not a felony in the U.S. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com or 408-920-5335. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. Clipper cards pending pass? Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. Youth 5-18 years old get 50% off with a youth Clipper card. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. New to Clipper? U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. This page includes how to tag, card issues, and visitor info. We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Weekly and monthly passes are not available. LOOP, by contrast, prevents execution of statements within a DO WHILE based on an intermediate . To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Q: Please edit my missive as you see fit, especially if it makes me look smarter and better-looking. Will the toll lanes reduce traffic jams? Imagine you want to take a trip on SMART that costs $5.50. Please submit all travel cancellation or change requests through our Contact Us page. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Many transit agencies offer some type of 31-day pass for your convenience. News; Twitter Twitter, Opens . If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Phone. Key Clipper information translated to Chinese. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. What is the best way to tag on the new Clipper card readers? This is separate from confirmation of payment. Need help planning your trip? After we collect payment, we will send you an email confirming this. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. Yes, you can use the Clipper app to manage your account on your phone. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Bay Area Bikeshare users who use Clipper cards will also need to keep their plastic cards to unlock bikeshares. #16 of 92 Boat Tours & Water Sports in Seattle. However, you can park your car at nearby parking garages before boarding the Clipper (Bell St. Garage near the Seattle terminal, hourly parking at the Victoria terminal or the Hotel Grand Pacific in Victoria). Learn more about Clipper on your phone. Delays in receiving the new youth Clipper passes have also been an issue, although AC Transit officials say this is a temporary problem. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Clipper's terms state that after three years your card is inactive, but there's something weird about "Undelivered Order - Transaction ordering products or cash value that is not added to a Card. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. Our cancellation and refund policy for all trips booked on the San Juan Clipper fast ferry and all associated whale watching tours is the following: Standard Fare:Fully refundable for cancellations received 2 or more days prior to travel, non-changeable/non-refundable within 2 days. Q&A: Highway 101 express lanes opened Friday. What's the difference between cash value and BART high-value discount (HVD) tickets? My transit benefit program told me they sent you the money. Only registered Clipper cards are eligible for refunds. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. This is just another barrier to transit: an opaque payment system. We also offer special discounts for children and military personnel. See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. Yes, both vessels offer a gift shop with a wide array of fun and unique Pacific Northwest apparel including t-shirts, sweatshirts, hats and beanies as well as stickers and postcards. If the condition evaluates to false (.F. All the orders placed on a given day are distributed that night through the Clipper system to built-in devices like fare gates, Clipper readers on train platforms and at ferry terminals, as well as to servers at bus yards. Discounts; Where to Use; Locations . Proof of payment is required. It still says my trip is in progress, any way to cancel this? I have loaded a lot of money on a clipper card through the website months ago. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. The Go Pass is valid for the calendar year until Dec. 31 at midnight. Key Clipper information translated to Spanish. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Note: These locations cannot replace RTC cards or cards associated with an employer, school or other institutional program. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. You will still need to use your plastic Clipper card for this. Can I get a Clipper card before I arrive? If your card is found to be defective through no fault of your own and you have had it for less than a year, we will replace the defective card and restore your balance free of charge. Using Clipper. There's no need to open an app. Muni Fares & Passes. For Caltrain and SMART, you can cancel your ride and get a full refund if you tag again at the same station within 15 minutes. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. You cannot carry firearms, ammunition, explosives or any other form of goods considered dangerous on board the Victoria Clipper or San Juan Clipper ferries. What happened to my order? PLEASE NOTE: Clippers terminals and the Victoria Clipper vessel are cashless, meaning purchases must be made with Visa, MasterCard, American Express or Discover Card. See the, To add a card to your Android phone, open Google Pay and click the + sign. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. This page includes when value is available, online orders, different types of value, and blocked cards. The Victoria Clipper V vessel is a passenger-only ferry. Note: If you are requesting a refund for unused transit passes and/or ride books that were loaded to your Clipper card in error, cancelling your card is not necessary. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. You may also call us at 1 (800) 888-2535 (7am 7pm PT, Mon-Fri) and a reservations agent will return your call to assist you as soon as possible. There's no need to open an app. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. Huh? The Google Privacy Policy and Terms of Service apply. You can also add value through the Clipper app. If you purchase value for your Clipper card online or over the phone, it wont be available immediately. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. You are required to process through U.S. Customs & Border Protection Immigration processing before boarding any departure from Victoria. For more information, visit Sales and Service Locations. The outside viewing deck does not have reserved seating. A Station Agent can help direct you. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. You will need to tag your card to a card reader or ticket machine to activate it. But if you tag off, Clipper will return the difference of $6 to your card. Roadshow. International travelers, including Canadian citizens, will need proof of being fully vaccinated against COVID-19. As others have said, it's RFID interference with other cards that's likely the problem. The correct fare will be automatically deducted. 2023 Clipper Vacations. Your session is about to expire due to inactivity. Add Clipper to your phone before you take-off! Most card readers are updated within a day, but please allow up to 5 days for readers on buses and Muni light-rail trains to be updated. Visit Us Get an adult, Youth or Senior Clipper card Please learn more about traveling with pets. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save.