When youre ready make contact, here's how: You can also reach out to a student loan assistance nonprofit like. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. ECSI has maintained a government contract to service Perkins loans since 2013. Financialservice solutions for higher education. Assitance for past tuition and fees due. support@teamsupport.comsales@teamsupport.commarketing@teamsupport.compress@teamsupport.com, 5005 Lyndon B Johnson FwySuite 850Dallas, TX 75244. We found that other software systems require you to assign it to a single person. Once the transition to ECSI is complete, you can access your account through ECSl's website, where you will be able to view your account information, make one-time or recurring ACH payments, access deferment and cancellation forms, or access an ECSI customer service representative via live chat. Email [emailprotected] or call their customer service team. Our partners compensate us. Learn more about each of the approved federal loan servicers, including what they can do and how to contact. Payments in Person Interest can continue to build on your balance during deferment or forbearance periods. If your issue goes unresolved, you can also make complaints about ECSI to: Make sure to keep records of your conversations, including the day, time and customer service representative you spoke with. Your account number is included in all written and electronic communication from ECSI, but you can also search for it through ECSIs website. Please note that the rates and terms on this website are estimates and may change at any time and/or differ from your final rate and terms. Corporate Office: 412.788.3900. Learn about ECSI culture, salaries, benefits, work-life balance, management, job security, and more. This helps you stay in good standing to avoid default. Heartland ECSI Student Loans Servicer Review. The products featured on this website are from our partners who compensate us. By doing this you might get a lower interest rate and better terms on saving of your thousands in interest. Mentor also does not provide financial, legal, investment, accounting or investment advice. How To Ask for Heartland ECSI's Assistance in Getting a Refund Over the Phone. Speak with a Live Customer Service Representative, ECSI 2012. It is always a good practice to access your account information online to review your deferment status. If you have received a billing statement from ECSI for a payment due September 10, 2017 or after, or a delinquency notice from ECSI for a payment due August 1, 2017 and before, please remit payment to the address indicated in the ECSI billing statement. . Go to their website, click on the sign in or register button where you will get a register window, Create a username and password for yourself. Accessing Your Current Year 1098-T Form (Heartland ESCI) Winthrop has outsourced the processing of tax form 1098-T to Heartland ECSI. Additionally, a late fee on the installment due may be assessed if that payment is not remitted in a timely manner. Late fees will typically be assessed when your payment is 10 days late (or around the 20th of the month). (You may also receive a separate communication with the key.) Obviously I changed providers. NerdWallet Compare, Inc. NMLS ID# 1617539, NMLS Consumer Access|Licenses and Disclosures, California: California Finance Lender loans arranged pursuant to Department of Financial Protection and Innovation Finance Lenders License #60DBO-74812, Property and Casualty insurance services offered through NerdWallet Insurance Services, Inc. (CA resident license no. Income-Based Repayment (IBR): Income-Based Repayment (IBR) is an example in an income-driven repayment plan, which lowers your monthly payment based on your discretionary income. You can make additional payments over the phone or via online chat. All servicers deliver similar options and programs based on the type of loan they deal with, but customer service may vary. If your quarterly repayment cycle is March, June, September, and December, the first billing statement you receive from ECSI will be in August for your payment due September 10, 2017. Payments received by Conduent/ACS after July 31, 2017 will be forwarded to ECSI for processing. Clients & Schools. This influences which products we write about and where and how the product appears on a page. Department Overview; Cooperative Registration Agreement Guidelines; (For example, I don't have enough money in my bank account and my bank doesn't honor my electronic or check payment.). ECSI Phone Number - Refund Disbursements for Financial Aid: (844) 760-6052. She launched her journalism career with The Associated Press and later worked for The (Riverside) Press-Enterprise, The Seattle Times, PCC Community Markets and Allrecipes.com. Alternative loans. Having Heartland ECSI as a loan servicer and wishing to pay off this loan faster might require a wise refinancing of the loan with a new lender. Your IP: so you can know the right questions to ask. Reviews from ECSI employees about working as a Customer Service Representative at ECSI. The company is sometimes referred to as Heartland ECSI. Refinance your student loans with SoFi today. That means they cant change how payments are processed and may not suggest the most beneficial repayment option for you. Read more. Register for online access to your account. If ECSI is your student loan servicer, heres how it can help you. This information may be different than what you see when you visit a financial institution, service provider or specific products site. It provides an efficient online system to grant access to student loan borrowers, every information regarding tuition fee payments and loans. is a servicer for borrowers with federal Perkins loans. At UC San Diego, the loan programs affected by this change include: Federal Perkins Loan; medical Health Professions Student Loan, Primary Care Loan, Loans for Disadvantaged Students and various Regents/University type institutional loans (ex. Do not sell or share my personal information. After the transition is complete, to what ECSI address should I send my payments? If you are in default, the ECSI education company might report it to credit bureaus.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'thecollegemonk_com-box-4','ezslot_2',140,'0','0'])};__ez_fad_position('div-gpt-ad-thecollegemonk_com-box-4-0'); 5. Coraopolis, PA 15108-4354. I learn new things everyday. ECSI - Providing superior technology, custom-designed solutions and world class customer service since 1972. Borrowers with Perkins loans who work in a qualifying public service job for five years can have up to 100% of their student loans forgiven. If my loan is presently in a deferred status, will I need to complete another deferment form to cover the same period of time? Heres how to reach Heartland ECSI customer service: If you have an issue with ECSI, start by contacting the servicer. 4. Shop for loans and credit cards from anywhere.
Email, If a complaint doesnt help, you can contact the. This information may be different than what you see when you visit a financial institution, service provider or specific products site. The truth in lending disclosure is required under Regulation Z of the Truth in Lending Act of 1968. On the flip side, if you received a letter saying your loans were transferred to ECSI, that means ECSI is now servicing your loans on behalf of your university. Lead Writer | Student loan repayment, college alternatives. American Education Services manages only FFEL Program debt. Universities issued the loans instead of the government, and students borrowed money from (and repaid it to) their school. The Education Department can transfer student loans from one servicer to another. This change does NOT apply to any Federal Direct/FFEL or private loans you may have. 2.What happens if I miss a monthly payment for a payment plan? Since our inception in 1972, ECSI has established itself as the Industry Leader by being the most responsive, stable and cost-effective company in the Student Loan Management Industry. Clicking or selecting "Get My Rate" will cause you to leave Mentors website and direct you to the website of our partner, where you can learn more about the partner and its products and services. The Department of Education will notify you via letter or email if your loans are transferred, and youll manage payments with the new servicer. You can also get in touch with any of the loan servicer contact centers by calling 1-800-4-FED-AID. ECSI processes the payment twice, which leads to the misleading and insufficient fund while checking the accounts, a student claimed, Others claim that they never received any paper works for public service loans, Failing to set up an automatic payment plan and ACH transactions properly have also been filed, Long waiting for customer supports when getting at ECSI, Even the complaint board has also received a complaint on the ECSI which states that the ECSI business practices have been downright greedy, Many customers do say that their service is awful and find it hard to navigate around their website, Moreover, ECSI charges fees for online payments. Disclaimer: NerdWallet strives to keep its information accurate and up to date. ECSI software handles electronic payments, e-signature for master promissory notes and the Credit bureau reporting mechanism to process the IRS 1098. Under school name, enter Georgia Gwinnett College, then provide requested information to verify your . Eliza Haverstock is a lead writer on NerdWallet's student loans team, where she focuses on loan repayment and alternatives to traditional four-year degrees. You should be aware that checks sent to Conduent/ACS but not processed before July 31, 2017, or checks sent directly to ECSI during the transition, will not be processed until the transition completion date, which is expected to be around Mid-August, 2017. Biden Cancels $10K in Student Debt. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Improved ticket visibility for both customers and agents, Savings in staff time, resulting in higher level management without reducing productivity or adding staff. When evaluating offers, please review the financial institutions Terms and Conditions. There are various ways to contact ECSI customer service: ECSI Phone Number Refund Disbursements for Financial Aid: (844) 760-6052, ECSI Phone Number Tax Documents: (866) 428-1098, ECSI Phone Number Unpaid Tuition & Fees: (844) 454-6100, ECSI Hours of Operation: Monday Friday from 7:30 a.m. to 9:00 p.m. eastern, ECSI Live Chat: Monday Friday from 7:30 a.m. to 8:00 p.m. eastern and Saturday from 8:30 a.m. to 5:00 p.m. eastern. The Department of Education will notify you via letter or email if your loans are transferred, and youll manage payments with the new servicer. 2.