to justify the additional $480 added to the $9, 815.00 balance. They can choose to use some weeks and rent others so that they have free vacations, or rent them all so that they can pay off their membership quicker. In the event that they dont have a rating, or their grade is extremely low (a F particularly), then staying away from them is ideal. They did honor the initial agreement and pay for the SUV rental, and our transportation to and from the resort. This may also include calls and text messages to my wireless telephone numbers. The clients are referred to a rental company that charges them a listing fee to market the property and does not rent any weeks. Signed, I got all my $22, 275 Full amount back to my account I was so happy that I filed the dispute and got my money back . We were sucked in by their promise to get us a balcony for an inside cabin rate. A fast Google search will load several past timeshare exit scams that you educate yourself on. The first thing you need to watch out for is the timeshare sales pitch. How To Get Out of a Timeshare with Grandview Las Vegas? In addition to their duties overseeing the companys Smooth Passage initiative, they also have a robust customer service team based out of their Miami, Florida headquarters that takes great pride in taking care of all your needs before, during, and after your stay. they will admit that trading your private residency with someone else costs $189 each time. Our primary problems are: I got suspicious when they kept adding 'requirements' to the tour that they did not mention before we rented the vehicle. Sunset World Resorts & Vacation Experiences - TimeShare rip off giants! zillayh@gmail.com, We are also victims of Sunset Group. There are options for getting out. The last thing you want is to hand over your hard-earned money to a scammer. It all started the moment we stepped off of the airplane in Cancun, Mexico. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in "bait and switch" tactics. These are more complaints about this resort: What should we do? How to get rid of Avalon Vacation Club Timeshare? How to Cancel Royal Holiday Club Timeshare? What a lead in! when we went to the sellers office we were told they do not buy back units. After, I kept on receiving various offer to consider & I told them NO, just wanted a refund of my $5000 deposit & membership cancellation with immediate effect .Please, I need help to stop the debt collector from harassing & threatening to mess up my credit. While staying at the all-inclusive hotel we booked in cash only cost about $1000 for the whole week for the two of us. For other owners who have a timeshare with a different company, the good news is most developers do offer an exit program of their own. They kept bring a new person to promise us more and after 4 hours I was so nervous and couldn't think anymore - we agreed and gave a deposit. We were at this so called "90 minute presentation" for the entire day, almost 8 hours! While we were there they started to pressure us about meeting with them - since it was our first trip back - so they can tell us how much the value of our purchased had gone up. How to Get Out of a Sheraton Vistana Timeshare? Kukulcan Km. How To Cancel a Vacation Village Timeshare? In fact, some people have said its impossible to cancel, and youre stuck paying the maintenance fees for the rest of your life. Sunset World Group is a family-owned Mexican company and a leader in the hospitality industry, offering authentic and unforgettable vacation experiences in Cancun and the Riviera Maya. If youve been a victim of wrongdoing by a company like Sunset Group, continue reading to learn more about what you can and should do to protect your rights and get compensated for your losses. We have tried many times now to practice their "Buy Back" option which was promised to us on their presentation when we purchased. Two of the biggest to watch out for are up-front fees, or on the other hand cold calls from a company you never gave your info to. I emailed the contract attorney that was at the meeting to inform him of our decision to cancel and if I sent an email was it legal and he said it was and there would not be a problem. I wish I had done some research about them. I understand that my permission described overrides my listing on any state or federal Do Not Call list and any prior listing on the Do Not Call lists of our partners. 4. (By the way when we returned to Fisherman's the next year, no improvements to the property were noticed) We paid our timeshare off and now just see the maintenance fees increasing every year. Hello. Another issue I noted in all the complaints was the Sunset Group's constant changing of names, addresses, phone numbers, emails and web site addresses and the inability of the victims to contact them. I forwarded all calls from agency to the lawyer. Since we had already paid for our first contract we felt we couldn't afford to let that go so when they offered to give us two other options we listened. However, it turned out to be more of a great rip off since everything they told us was a lie. So, if you listen to these promises, you better go away, is probably that you will become a victim of a Royal Sunset Timeshare. This is usually the most difficult route, as most people are not familiar with the process and it can be tough to find a buyer. I would very much like to escalate this and would be willing to be part of a class action suit, but I don't know where to go from here. Same liesA class action is not possible, you would have to sue them in Mexico. There have been several class-action lawsuits filed against Sunset Group in recent years. After signing all of the paperwork, they did return to us our $40 deposit that we had paid at the airport as well as the cab fare of $24 that they promised. Share your photos and videos with others to prove the truth of your words. Thanks. but this timeshare by Royal Elite/Sandos. Her "closer" finally agreed to text me the details. http://www.timesharescam.com/timeshare-complaints-resorts-black-list/6-royal-elite-sandos-timeshare-complaints/, I know how you feel, and it seems like this is a common problen in Mexico. We accepted the second option. I have been trying for months to speak with someone on the phone. Peruse the fine print and ensure all that in the agreement lines up with what you consented to prior to offering any cash. If you pressure them. 3. I'll never agree to waste a full day of my vacation with these scammers again. Unfortunately we used to enjoy going to Mexico many times in the past but now we will never go to Mexico or buy anything that is made there. If you are seeking to get out of Sunset Group timeshare, checking on their website and getting in touch with customer service is the first place youd want to start. I would also be interested in any class action lawsuits or any way to getting our money back. If anyone has information on contacts I would appreciate the info. This comment was posted by a verified customer. We are Americas #1 Timeshare Exit Resource. Upon arriving back home we entered our house all to find out that the air conditioning unit had broken and that it would now have to be replaced. That night I googled them and saw a lot of bad reviews about them . OMG, this scammers need to be stopped. One common complaint against Sunset Group is that they make it very difficult to cancel your membership. Filed March 20, 2017 What should we do? Many customers on different message boards, that were unsatisfied with Sunset Groupsuch as ComplaintsBoard and RedWeekwere approached by a timeshare exit company called Mexican Timeshare Solutions. We are also being told that even if we do get approved to cancel that we will not be credited our 25% deposit which is over $3, 500. Sunset Beach Group review: Scam. We received our "free trip" tickets but ended up not even using them because departure times and actual trips were so limited compared to what they showed us at the airport. Do not allow yourself to be cheated by companies that have not yet succeeded in helping their clients break free from timeshare captivity. I got a kick out of the Bilingual such & such agency for consumer complaints that was staffed by Spanish-only speaking staffers; not too helpful given my pidgin Spanish. How to Get Rid of a Timeshare in Florida? sunset group / fraud and dishonest. There are several such practices to be aware of when youre looking to cancel Sunset Group timeshare. Some of them even claim that they can assist you with canceling your timeshare no matter what the case may be. I want to thank all of you for your posts. When we arrived back in the United States we were pleased with our decision to cancel, especially after we found out there are thousands of complaints on the Internet about the Sunset Group. But opting out of some of these cookies may have an effect on your browsing experience. Consumer complaints and reviews about Sunset World Resorts & Vacation Experiences. This was also to be used for rental purposes to provide rental income for our timeshare as an investment. Please contact me at zillayh@gmail.com. I cannot even sell mine for $1. Our mission is to help timeshare owners connect with the best timeshare cancellation company so we can eliminate scams in the timeshare industry. That HSI exchange is suppose to sell the vouchers for you at at least $500 is also abunch of bull. In terms of why its so hard to locate a timeshare exit program, class action lawsuits are one cause. Login. Lie #3. Cancel RCI and Interval International Membership? Everything said was identical, currently arguing with them to cancel the contract. A scam is an illegal scheme designed to cheat you out of your money. ComplaintsBoard.com is a leading complaint resolution website on the Internet. We protect your data. Can You Get Rid of an Occidental Allegro Timeshare? They have an office in Miami - which they do business from there. They showed us 1 great looking room, but would not allow us to randomly select an empty room in the building to check. They wanted us to send them a copy of our cancellation letter since they claimed they didn't seem to have it. Ocean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations and more are all part of the Sunset Group. I keep calling but to no avail. Absolutely outraged! We couldn't use the 2 weeks concurrently (travel w/family). this triggered my PTSD. Hi goaliemike, we are here in cancun, we were scammed. They just called my house. Instead of waiting around thinking the solution will present itself to you. The Federal Trade Commission warns people every year that the number one reason for timeshare exit scams is paying upfront fees. Submit a complaint and get your issue resolved. One of the main reasons people want to get rid of their Sunset Group timeshares is because of the high-pressure sales tactics used by the company. Sunset Group, Sales Dept. In one lawsuit, a class-action was filed against Sunset World Resorts & Vacation Experiences, alleging that the company engaged in "bait and switch" tactics. While Sunset continues to argue their case to illegally keep our money during negotiations with PROFECO, we are continuing to present justification to prove our point of Sunset's failure to uphold the terms of our contract (clauses 12, 13 and 14) and the fraudulent means they have taken to maintain this position. Is there any legal action being taken against the Sunset Group? And you cannot trade your 'private residence' to go somewhere else if it is destroyed. However since it was our last day there, when we got back the very next day I called to cancel the contract upgrade as was my right according to - THE EARLY TERMINATION OF THE CONTRACT paragraph in our contract. The VW Car-Net 3G sunset class action lawsuit was filed in the U.S. District Court for the District of New Jersey: Michael L. Raffo v. Volkswagen Group of America, Inc. et al. For example, they may tell you that the resort is about to be sold and if you dont buy a timeshare now, youll never be able to come back. We have NEVER even gotten a chance to use this timeshare so we decided to try the "buy back" option. Its not uncommon for people to feel like they were misled or deceived during the purchase process, and this can lead to a lawsuit. They said that they needed some business write offs for their firm. The Better Business Bureau is a great way to check if a company is reputable. Well! Things like, you must be a married couple, must bring a credit card, must stay for the whole presentation. Guess what? Sunset Group, also called Sunset Hotel Group and Sunset World, owns timeshares in Mexico at places like Cancun and Riviera Maya. Our thought was this would be a great time to sell this timeshare and get a very generous price for it. Un-believable, this firm must be put out of business. This case was filed in Manatee County Courts, Manatee County Courthouse located in Manatee, Florida. Update question - did they finally stop calling? I was so mad upon reading this that we called immediately to complain and to see what we needed to do to cancel. The tmeshare industry in Mexico is taking almost a Billion Dollars every year from Americans and Candians. If youre interested in finding a timeshare exit company that wont scam you, take a look at our homepage. They request upfront fees for their services from the get-go. Something is really off. If there is a lawsuit please let me know, I was a victim too. The whole ordeal took over 6 hours, surrounded by multiple sales staff taking turns talking to us. And after that, the sales agent called me and he said that their legal department will not issue a refund so I need to keep the contract. Menu. They had already charged my credit card for the deposit. 1 of Membership Purchase Agreement shows balance financed as $9, 815.00, however Amortization schedule, pg. 7. Always do your own due diligence and research any company youre considering doing business with. We are Americas #1 Timeshare Exit Resource and we prioritize timeshare owners. All of the companies on our site have been thoroughly vetted so you can be sure youre getting the best possible service. Take action now! If they do not refund our $8000, WISH TO FIGHT THEM LEGALLY! After coming home and investigating some more, I feel lucky to have gotten away from them alive. Please read and let me know what you think. Or you can fill out or form on the right side of the page. How to Cancel a Mexican Timeshare Contract Legally, How To Cancel a Bluegreen Timeshare Contract, How To Cancel a Grandview Las Vegas Timeshare, How to Cancel a Vacation Village Timeshare Contract, Timeshare Mortgage and Maintenance Fee Cancellation, Timeshare Cancellation Rescission Letter Proposal, How To Cancel A Vidanta Timeshare Contract, Cancel Your RCI and Interval International Membership, How to Get Rid of a Timeshare Without Ruining Credit. Hello If anyone is filing an Action Lawsuit against them please contact me, Thank you.