We are not required to agree to your request, and we may say "no" if it would affect your care. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. To do this, you must create a password for your account by clicking the. Why doesn't anything happen when I click on a medical form? Please try again. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. Select an available appointment from the calendar. What do I need to access the Patient Portal? You cannot permanently delete sent or archived messages. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. Where can I fill out medical forms before my appointment? We may charge a reasonable, cost-based fee. How do I ask a question about my account balance? Note: This page should only be . Here are answers to some frequently asked questions to help you get started. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? Urgent matters should not be dealt with via the Patient Portal. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. http://www.adobe.com/products/acrobat/readstep2.html, Get a copy of your paper or electronic medical record, Correct your paper or electronic medical record, Get a list of those with whom we've shared your information, File a complaint if you believe your privacy rights have been violated, Tell family and friends about your condition, Market our services and sell your information, Help with public health and safety issues, Respond to organ and tissue donation requests, Work with a medical examiner or funeral director, Address workers' compensation, law enforcement, and other government requests, www.hhs.gov/ocr/privacy/hipaa/complaints/, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html, www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html, https://myidentity.platform.athenahealth.com/static/help/terms.html, https://myidentity.platform.athenahealth.com/static/help/privacy.html. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). Patient Portal is an Internet application that enables a patient to have secure web-based access to personal clinical information, as released by the treating physician, and allows secure electronic messaging with our participating physicians. This website and Patient Portal contain links to websites operated by other parties. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Follow the prompts and schedule your appointment. If you have an upcoming appointment that occurs in the next few days, you will see it listed at the top of the Visits screen. Only test results which are considered appropriate for release will be accessible through the Patient Portal. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. Enter the answer to your security question. Below you will find answers to commonly asked questions concerning the website. We can use and share your health information to bill and get payment from health plans or other entities. We will provide a copy or a summary of your health information, usually within 30 days of your request. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. Select the message type from the dropdown options based on the topic of your question. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Click the Accounts icon in the lower right navigation bar. athenahealth is your provider's trusted billing partner for secure online payment. Tools and resources that support building apps and the interfaces to support them. Thank you for downloading athenaPatient! Can I access my Patient Portal from the athenaPatient app? Meet patients where they are and deliver vital care while helping maintain your practices schedule density. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. These terms and conditions constitute a binding agreement between you and Phoenix Heart ("we," "us," or "our"). You'll need to login to athenaNet to connect. All other Portal support requests (e.g. Benefits of the Patient . You will be notified if your Patient Portal service is discontinued. By using Patient Portal, you acknowledge and agree that this messaging service is intended to facilitate dialogue regarding personal health matters. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. If you tell us we can, you may change your mind at any time. Just find your QuickPay Code on your billing statement and you're ready to go. You can ask us not to use or share certain health information for treatment, payment, or our operations. When you see this error, a problem has occurred with the app loading your data. Please update your browser to continue using our site securely. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. We plan to offer athenaPatient to all athenahealth customers and their patients soon. Please do not expect a response on weekends or holidays. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. The Practice Entities have no control over the security or privacy practices of these external websites. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. The Practice Entities have no control over the security or privacy practices of these external websites. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. It is at your practice's discretion to allow online appointment scheduling. Ask us how to do this. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. This website uses encryption software. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. Improve clinical efficiency and patient outcomes with technology that exchanges medical information and surfaces relevant data during encounters. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. We were unable to save your data. The industrys most adaptable, network-enabled suite of healthcare solutions. The patient portal now exists in Spanish. We will say "yes" to all reasonable requests. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. You can complain if you feel we have violated your rights by contacting us using the information on page 1. Deliver quality care more easily with support that lets you focus on your patients. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. Improve your performance with the support of the largest connected network in healthcare. See how our RCM services drive efficiency at every stage of your revenue cycle while scaling to match your needs. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why. If you have already started checking in but havent finished, you will see a button on the appointment card labeled, The first way to send a message is to navigate to your, The second way to send a message is to click on an existing message in either your Inbox or Sent tab views. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. Navigate to your Patient Portal login page. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. . Click the desired message in your inbox to read the message. How do I edit how my contact preferences for different types of notifications? By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. *Please note that this feature will not be available until after December 2022*. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. For iOS devices: athenaPatient requires OS versions 15.x or above. This information may include: your. We may charge a reasonable, cost-based fee. We will make sure the person has this authority and can act for you before we take any action. For your safety and security, your session is about to be logged off due to inactivity. Find contact information and answers to frequently asked questions here. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. We can use your health information and share it with other professionals who are treating you. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. The patient portal now exists in Spanish. Explore our global offices or find the one closest to you. You can access it 24 hours a day, and it will help you with your needs. We encourage you to review the Privacy Statement for further information regarding how your personal information may be used. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. Extend athenaOne with differentiated apps, exchange clinical data across systems, and effortlessly explore clinical and financial data. Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. Were investing time, resources, and a lot of heart in pursuit of helping to create a healthier future for everyone. The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement. To register for the Patient Portal, click the, To sign in to the Patient Portal, click on the, We have made our sign-in process easier. This will bring up a detailed view of the results. Indicate your contact preferences for different types of notifications. The Portal is not intended for use by anyone outside of the United States. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. We may contact you for fundraising efforts, but you can tell us not to contact you again. You agree not to use Patient Portal to post or send or post any illicit or offensive material. Currently (as of November 2022), the athenaPatient app is only available for patients of specific athenahealth customers. Get the visibility and support you need to grow. You can ask us to correct health information about you that you think is incorrect or incomplete. Your provider's office will make every effort to respond to your messages within a timely manner. Were improving healthcare for physicians and patients alike. A convenient and secure way to deliver virtual care to your patients. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. Here you will see an option under Our Resources titled Feedback.