Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. Just a heads up that you might want to to edit it for clarity. See our page on, Would you like us to help with an open return request? In some cases, your response options may differ. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. You can see it on the listing if it qualifies. I have a chrome plugin that replaces buyer with seller and seller with buyer. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. But that doesn't answer my question ti @iartas to how a 'no returns' listing can benefit a buyer. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. To maintain that trust, we expect all members to treat each other with respect. the seller life. If a seller loses a chargeback they may be eligible for payment dispute seller protections. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. If a buyer reports that they didn't receive an item or requests a return, or eBay steps in on an eBay Money Back Guarantee case, a seller's funds may be held by eBay as outlined in the User Agreement and Payments Terms of Use - opens in new window or tab. You are not allowed now to dispute a not as described return. If the buyer is responsible, choose your return address from the dropdown menu. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send . If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. eBay may step in without the buyer asking if the seller didn't respond to the return request. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. If we're asked to step in and help, we may ask the buyer to return the item to you. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. The seller is required to respond and provide either tracking information, delivery updates, or a refund. Also this makes the process require the buyer send the item back instead of filing a claim. Learn more about our. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. if (document.referrer) document.write ("&referer=" + escape(document.referrer)); //]]>-->, , For the first time, eBay emailed me that "When a "Not as described" return is filed, even private sellers are obliged to accept the return under the eBay Moneyback Guarantee Program.". Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. When the buyer opens a return request we'll notify you by email (to your registered email address) and through eBay Messages - opens in new window or tab. Thank you very much for your help! '&charset='+document.charset : (document.characterSet ? On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. Sellers are required to deliver the item as it was described in the listing. Buyer takes blurry 1990s cell phone photo and returns a different item. We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. Sellers are required to deliver the item to the address in the Order details, unless the buyer selected a local pickup option. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. Extremely frustrating. You can also open your Returns dashboard and select View return details from beside the case. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Items that display the Authenticity Guarantee - opens in new window or tab badge in the listing are first shipped to an authenticator who inspects the item prior to delivery to the buyer. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. There are less and less sellers on ebay every day and more and more on other selling sites such as Amazon, Etsy, etc. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If the buyer does not ship the return by the specified date, eBay may close the return request. Its visible in my pictures even though I didnt see it nor did the buyer. document.write ("<\/scr"+"ipt>"); Ebay closes in buyers favor and tells me buyer completed the return within guidelines. If an item is returned used or damaged, it may be appropriate to issue a partial refund to the buyer. If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available. Now, even clear cases of buyer's remorse are allowed to return. I've tried sending messages, and all he says is "it doesn't work". But I certainly won't be surprised if I have to allow a return anyway. a part of. Just today I applied for a refund of an item that did not match the seller's description and I was immediately refunded. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. Extortion is now excusable as long as buyer mails you back anything including a brick. See Partial refund guidelines. Welcome to the Returns board! document.write ("?zoneid=2"); Proof that the buyer collected the item Also this makes the process require the buyer send the item back instead of filing a claim. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. This is a good option for low-value items. Some returns may remain open for up to 35 business days. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. i probably get osmo pocket instead." Per the seller's return policy in the listing Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. You have 3 business days to respond to the request and resolve the buyer's issue. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" Give a full refund The buyer will receive a full refund. if (!document.MAX_used) document.MAX_used = ','; The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. The buyer requests a return in their My eBay and you'll be notified by email. If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. See our Condition of returned items policy. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. See the table below for guidance on issuing a partial refund. - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. For returns and exchanges less t I recently sold a dji osmo mobile on eBay, I specified no returns. Whats the point of allowing me to choose no returns when they will side with the buyer when they are ignoring communication and theres no claim open??? If you're unable to resolve the issue within this time, the buyer may ask us to step in and help. eBay Money Back Guarantee covers most transactions on eBay. Attach the label from your desktop or mobile device. ("free returns" or "buyer pays"). I'm done with Ebay. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. See our seller protection policy to find out how to qualify to give a partial refund. While true, that I cannot refuse it, if I don't reply, Ebay would allow them to keep the item, but as long as I reply, I can & do require the item to be returned, as do all the no returns sellers I know.