You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. We will also add sales or value added tax on our fees as applicable. I want to return my goods, what are my rights? Selling a type of mobile ticket and transferring it to the buyer. But, if you plan to do this, you must tell your ticket seller in advance. Only some of my tickets have sold. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. They are significantly safer th. We are not involved in the actual transactions between Buyers and Sellers. 6.11 Permitted use. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. These steps apply to Personal accounts. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. You can update your payment method as long as you haven't yet been paid. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. 5.4 Making Adjustments. What are the viagogo Terms and Conditions? Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. 2.11 Ticket Fulfillment. How do I change my payment method for getting paid? All. . 7.2 Copyright. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. TicketNetwork. Learn how. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. 2.8 Pay & benefits. 2.12 Seller Payment. The Seller will be paid 5 - 8 days after event if the delivery of the tickets was successful to the buyer. If it completes and they do not refund or you don't get your item then you can open a paypal dispute. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. You agree to indemnify and hold viagogo and (if applicable) any parent, subsidiaries, affiliates, officers, directors, attorneys, agents and employees, harmless against all liabilities, costs and expenses (including reasonable attorneys fees) incurred by viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents, attorneys and employees that arise out of any claim asserted by a third party that involves, relates to or concerns any of your actions or omissions on this Site. They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . The tickets were sold in October for 180, but so far I have not seen the money. Scottish victims of Viagogo have vowed to keep fighting after the rogue ticket firm were forced to hand back more than 100,000. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. Pay in 10,000 for bonus. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. Hello has anyone had a successful outcome from viagogo through paypal. Your payment will be initiated 10 business days after the event takes place. Contact your bank or credit card company, ask the Financial Ombudsman Service (FOS). 9 Dec 2022 - Seller Support Associate . 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. There must be a way, the payment was not accepted yet. Selling ticket FAQs. By using our Site, You agree to accept this Agreement. See all 12 articles. 1.1 Introduction. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. After you raised a dispute did paypal stop or refund deduction from card? Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Thanks. Ireland 39 reviews. It is a condition of membership of the industry's self-regulatory body, the Society of Ticket Agents and Retailers (STAR), that ticket sellers refund the ticket's face value price when an event is cancelled. I can't see my Resale tickets available to buy on the website. You are viewing the PayPal Community Archives. Red Hot Chili Peppers Tickets. Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. Are investors underestimating the impact of rate rises? By browsing this website, you consent to the use of cookies. Our customer service team has assisted this customer at length and provided all the information and proof he needed to identify the bank account in question. You also warrant that you own the tickets and are authorized to transfer or resell the tickets. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. Viagogo is a third party ticket-selling website where customers can buy or sell tickets to events like concerts, sports games, and theatre shows. You will need a username and password to access the Site and use the Services. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. 6.9 Change or Suspension of Site. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. 2.14 Substituted Seat Locations. Check out our video below for advice on how to avoid ticketing scams. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Additional information can be found in our FAQs and on the ticket details pages. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. When We receive an offer by bank transfer, We will check to see if the bank account is valid. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Have we let energy giants make too much profit? Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. Viagogo: 623 questions (page 10) on Australia's largest opinion site ProductReview.com.au. The tickets were bought and sold online, using the Viagogo fan resale platform. Why can't I see my order or sale in my account? Apparently not. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. How do you find a good accountant? The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Can I deliver the tickets using a different delivery method? Why aren't first-time buyers benefitting from an increase in homes if so many buy-to-let landlords are selling up? Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. You have fewer rights if you purchase tickets from a secondary ticket seller, like Viagogo. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? 2.9 Seller's Confirmation Obligation. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. 7.1 Ownership of Intellectual Property. Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. So its not int he sellers interest to sell fakes or not actually have the ticket. Sellers should use our automated online confirmation process. This charge is in addition to the amount originally paid for the tickets. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. You may also file for a claim if your tickets are invalid or not accepted at the venue. Almost all retailers now have an option to 'save this card for faster check-out next time'. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. With mycashbacks you get cash back & discounts very easily! When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Including any such items constitutes a material breach of these terms and conditions. The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. From 17 January, it will have to make changes such as identifying when sellers are. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. Sellers: once your tickets have sold, viagogo charges a service fee. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Reiwa 5th Spring Tour Grand Sumo Tickets. We reserve the right to withhold payment if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". Subculture Tour 2023. Viagogo says it does this but takes no other steps to prevent the practice. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. You will receive confirmation by email when the payment is made. How do I unsubscribe from your newsletter? Please note that service fee amounts may vary by event and are subject to VAT. You don't use the website regularly, so did not realised that you had any card details saved you presumed the money would go back to the account you originally bought the Paul Heaton and Jackie Abbott tickets with, which you had enteredmanually when you made the purchase. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. Here is what happened. Like. We only recommend purchasing tickets from AXS.com, the AXS contact centre, the venue box office, or the official venue . Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. How to spot a fake, fraudulent or scam website. If I don't spend enough time in the UK, can I be forced to become a 'non-dom'? Pay by credit . You'll need to call your local bank to see if they cash out I bonds and their requirements for . Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Viagogo should be the subject of a full criminal investigation.. Location. Some links in this article may be affiliate links. the price it is sold for on the primary market). The judge issued an injunction which prevents . But it is not just these sites where buyers need to be careful. 0. It can happen on any website where payments are taken. You also have the option of taking your case to a small claims court. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. Learn more. 6.10 Notices. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. 3.Click Dispute a Transaction. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. Visit the Payment Methods section to update the details. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. Since their creation in 2006, Viagogo has expanded into 160 countries and established several lucrative partnerships with ticket vendors for live music, events and sports. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. Clear. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Report. A second source, with knowledge of that company, said it was run by a senior employee at StubHub in Spain. If You do not qualify, do not use the Services. Musicians condemned Viagogo amid renewed concern about resale websites, which allow fans but also professional ticket touts to sell on music, theatre and sports tickets for profit. Published: 12:47 GMT, 15 February 2022 | Updated: 12:47 GMT, 15 February 2022. To open a dispute: 1.Log in to your PayPal account. We do not have knowledge that any of our employees has a relationship with this entity and we will investigate any potential breach of our code of conduct, it added. Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Buyers: viagogo charges a service fee on top of the ticket price. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. Note that Your payment may be withheld if you violate this clause. Before taking this step we advise that you take a look at our advice on writing a letter before action. Claim compensation You may be able to claim some compensation for loss of enjoyment. Be the first to hear about special offers. 2.6 Making an Offer. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. This fee will be deducted from your payment. The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, some of which were advertised by a company with connections to Viagogo. A source close to Viagogo said it had no other connections to Global Experience Solutions. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. If this is also unsuccessful We will not offer a refund. Event dates, times, venues and subject matter, which are listed on the ticket, may change. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Why can't I sell my tickets through my Ticketmaster account? There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. Viagogo just like many other ticket sellers are modern professional con artists. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. What ticket resellers must do Instead, write to them again: restate your claim, and the reasons for your complaint. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. Contact your bank or credit card company to verify the authorisation of payment to viagogo. . Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? How do I delete my listing? The Sellers and the Buyers are hereafter jointly referred to as the Members. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. A Madrid address given for GES SL on Viagogo not only gives an incorrect street but the company name is incomplete. The concert was due to happen in 2020, but was rescheduled several times due to Covid. Viagogo is a global online platform for live sport, music and entertainment tickets. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. And that is before you consider the millions of shoppers now using contactless payment services such as Apple Pay or Google Pay, or digital versions of a credit or debit card stored on a mobile phone. How do I edit my listing? That helps us fund This Is Money, and keep it free to use. The comments below have not been moderated. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. The tickets will be stored in one of these third-party sites. We take no responsibility for such issues. 5.3 Disclosure of Information. Sellers: once your tickets have sold, viagogo charges a service fee. I want to ask if anyone know their custumer service valid e.mail ? You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. Cons: Viagogo Reviews. Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Save as much as you can and opt for investment trusts over trackers. This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. If u look on official ticket sellers sites some actually tell you not to buy from viagogo . The fresh allegations focus on more than 1m worth of tickets for gigs across Europe, at least some of which were advertised by a Madrid-based company with connections to Viagogo. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Pay by PayPal, a free service to pay online without sharing your financial information. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. If you can't make the rescheduled date, then you're entitled to a full refund. PREAMBLE Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. As shares tumble and costs soar Will the fast food giants ever deliver for investors? We do not control the information provided by other users which is made available through the Site.