I called Vividseats and was told there was nothing they could do. There were plenty of open spaces, but I wasnt allowed in. If you have any additional questions, we encourage you to reach out to our online support team on social media. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. I purchased tickets for the New Edition concert through Vivid Seats. Vivid Seats is an independently owned and operated online marketplace. When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. I expect to pay the normal service fees, but not what you charged me for the tickets. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. Copyright 2022 Consumers Unified LLC. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: But, that won't happen with your company. Desired outcome: We recommend the company for anyone looking for deals on concert tickets or shows in the United States. That means the seats were $351, not $264. I expect to pay the normal service fees, but not what you charged me for the tickets. You do NOT provide a valuable service; you instead eliminate other purchasing options and make yourself indispensable by way of ticket monopoly. Our online support team is here to help resolve your concerns. Vivid Seats review: Customer guarantee Vivid Seats' 100 percent buyer guarantee makes the site appealing. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. In our commitment to your safety, we keep all of your personal information secure and back every order with our 100% Buyer Guarantee. only our *Volume Resellers* are allowed to re-sell tickets. To that end, we always provide a full breakdown of the order total (including fees) prior to purchase. I called 2 seconds after I saw the $960 total. I purchased 5 tickets to the Atlanta Falcons vs. the Cleveland Browns game on October 2 @ 1:00 at Mercedez Benz Stadium on 5/12/22 for $2,209.87 from Vivid Seats. Thank you. The. Sellers can choose the price for their tickets and modify them at any time. One arrived by mail with a "Lot 16" other was delivered electronically. Desired outcome: We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. When I go the tickets, I called the venue and was told they were not handicap. I purchased tickets to the motley Cre concert in Seattle in 2019. Mobile tickets: When your order includes mobile e-tickets (based on venue), you'll be able to access them directly in the app. Do not trust Vivid Seats!!!! Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Gain trust and grow your business with customer reviews. Companies can ask for reviews via automatic invitations. How do I know I can trust these reviews about Vivid Seats? Never again. Leave the paper at home! Vivid Seats lets you search for tickets by date, venue, city, price, quantity and seat location. Luckily, the tickets were sent to me within an hour and they came through Ticketmaster. First time using Vivid Seats to get tickets. We have confirmed that your tickets are still valid for entry, and if you were to encounter any issues at the venue with these tickets we encourage you to call us immediately so we can help ensure you get to attend. I got nfl tickets from them that never arrived. Vivid Seats provided fraudulent tickets to me. They refunded, but I am out 2 nights for the hotel. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). He was absolutely fantastic at his job. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Vivid Seats' slogan is, "Empowering every fan to get to the live events that shape their most vivid moments and memories." And that about sums up their purpose. Kept telling me same blurb about it was my fault, not his, no refund, etc. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Request to speak to a Vivid Seats agent. . Vivid Seats to Participate in RBC Capital Markets' Global Technology, Internet, Media and Telecommunications Conference and Credit Suisse . I received a link to claim my tickets within 5 minutes of purchasing and was able to transfer the tickets to my Ticketmaster account. With the plethora of ticket resell sites, this is one to avoid. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! Vivid Seats Seatgeek Vivid Seats vs Seatgeek - Tickets selection You can often hear a lot of complaints about the choice of tickets on this service. They didn't even attempt to make it right. I'm very disappointed in Vivid Seats. Here's what happened: Vividseats sold us three tickets, 2 of which were from a 3rd party. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Paid $160 for a single ticket for a show that was rescheduled (twice). We do this to make sure each fan is able to choose tickets that are most accommodating to them. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. No refund offered!! Never again. Refunds can only be granted in the event a show is cancelled. If you have any additional questions, concerns, or would like to discuss the resolution provided, please feel free to reach out to our specialized team via Direct Message over social media, and we'd be happy to discuss this further with you. Eugene was very helpful with my questions. Showed up after start of game and lot was closed. they are all the same basically. None of the options worked for us NEVER will I use this company again. All I got was a run around, excuses, and finally no response what so ever. 3 for $533.58. We also confirm that your tickets are general admission. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. My credit card was charged $328.30 that day. I received an email a few days before the game to "Confirm my email". ComplaintsBoard.com is a leading complaint resolution website on the Internet. On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. They go above and beyond to make my transactions fun and fast! FINALLY found a phone number for you and called and spoke to Romeo who was simply the best! Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. I beleive he explained everything I needed to know, in detail. I am very disappointed in not being able to attend the show. It is never our intention to make our fans feel this way. Credit care company is stating they rejected my dispute because all sales are final. These were sold from the originator which means there's no reason they couldn't have been refunded. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. We apologize for the frustration you experienced. Melinda, your concerns are absolutely valuable and matter to us. Most complaints are from ticket billing and delivery issues. The request was put. Providing an exceptional buying experience is something we want all of our fans to experience. If there is more I will do that as well lost time and money. My tickets were not released until 1 week before the show. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. When I went on their "live chat" to inquire, they didn't respond at first . I asked to print the tickets for my group but was told I had to use the electronic system. He said they can't refund anything because they connect 3rd party sellers. I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) If you have any questions about the refund process, feel free to reach out to our Customer Service. We did not sit in the seats that we purchased & had to wait 10 min after the show started just to sit down. On, September 8, 2022, I selected "Row 16" 2x but separate transactions (as I couldn't figure out how or it doesn't allow you to add to cart). greenthumb47 , 2022-08-02. The second time was one of my worst experiences trying to buy event tickets. Day of game they said only had 2 tickets available and sold my other 4. Marvin J was a great help to me in getting my tickets when n the website wasn't working. After a problem with payment for tickets, I called and received outstanding customer service with Anthony. I bought tickets 2 months in advance. I had an expensive ticket to the Garrison Keillor show at Red Rocks. Disputed several times and no resolution till this day. Enjoy reading our tips and recommendations. Thank you, you have successfully subscribed to our newsletter! All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . Nothing arrived. Vivid Seats Inc has always been and remains a company that is talked about and written about a lot. I will be giving a legitimate review on the site and will also provide comparisons to other third party ticket sites on the market to see which ones have the edge and are better to use. Very minimal details or expectations were provided for project proposal which led to a lot of personal time spent on it. We value your privacy. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. At this venue, Section B is behind the Pit. Lots of filter options to narrow down events. Original review: Feb. 9, 2023. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. Well start sending you the news you need delivered straight to you. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. I just want the Tickets I spent over 2 thousand of my hard earned money on. Suggest you use another ticket broker. 5 Weeks later changed their policy!!! And, I will never refer you to any of my friends and family. I just want the Tickets I spent over 2 thousand of my hard earned money on. Vivid Seats Review: Is it Legit, Reliable or a Scam? I ordered premium tickets for the orchestra section. Barbara, who is my agent, was absolutely the best that you could have. She says no digital. They deserve to go bankrupt as they cost me $800. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. What are "Email Delivery" and "Instant Download" tickets? To sell tickets, they must meet Vivid Seats requirements. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. We are filing fraud with the bank and reporting to the bbb. This complaint was posted by a verified customer. Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Pretty hard to buy tickets, Purchase of Concert tickets for Journey in Albuquerque, NM, Easy process, with helpfull employee. Vivid seats is such a scam!!! Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. I never used them before but I know many people who have. VividSeats has B rating with the BBB.org as of September 2022. Contact Us About The Company Profile For Vivid Seats LLC. Is this your company? We would like the opportunity to turn this around for you. Crooks. When I purchased my two tickets online to Morgan Wallen, it clearly stated that the tickets guaranteed seating in the first 15 rows (pit tickets). He said I should post the tickets for sale. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. If you still have concerns about your order, we encourage you to reach out to our specialized team via direct message over social media. I never received my tickets but was charged for them. UNLV Rebels at Utah State Aggies 2x Football Tickets. They made me jump through hoops to get my money back. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. The office is amazing. We spent $700 and had our experience ruined for really no good reason. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Takes no accountability for a time glitch that had us go to a show at the wrong time. They refused to issue a refund as they said the tickets were sent via email. Please refund me the differance between what you charged me and what the tickets actually cost. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. I paid for the first 15 rows. WONDERFUL Young Man. Hi Jim, we're disappointed to hear that you did not end up travelling to the event, as we never want you to miss shows you're looking forward to.. Based on the records shown on your order, the tickets were delivered via electronic transfer at 10:24 AM eastern time, more than 90 minutes before the start of the event. Please refund me the differance between what you charged me and what the tickets actually cost. I then twitted Customer Service and again advised these were upgrade. Hi Debbie, we pride ourselves on providing you with valid and authentic tickets issued by the source as part of our 100% Buyer Guarantee. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. They deserve to go bankrupt as they cost me $800. Vivid seats will not do anything. The seller is not responsible for paying shipping fees. 100% buyer guarantee. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. I complained and they advised these were upgrade tickets and no refund would be issued. The moment you hit submit, they have your money and will not refund. I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. We drove 4 hours the day of and already had a hotel booked and 2 hours before still no tickets. Vivid Seats ranks 30th among Tickets sites. I will never ever purchase from Vivid seats again. Shame shame for all the people you have messed with and hurt. 1st time user. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. We were able to confirm that a previous advocate was able to move forward with giving you a full refund for your order and uploaded a $75 in store credit under your order file as a one time courtesy. says they have a no refund policy unless the event is cancelled. I tried not to trip thinking I could sell them forward. We assure that you and your partner will be able to sit together. My friends and I attend several differant venues and purchase tickets online. Then allows the seller to change the date to the day of the event. Get buying tips about Ticket Websites delivered to your inbox. We look forward to receiving that documentation so we can review your order again and work together to reach a resolution. So I quickly attempted to purchase another ticket. The latest review was 2 months ago. I was going to the AFC championship game and bought a parking pass from Vivid Seats. I will never use vivid seats ever again. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. Ratings and Reviews 4.6 out of 5. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". I've had the same issue though my costs aren't that high. Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. Below is a collection of reviews and ratings pulled for your easy reference. They take your money, and you have no valid tickets. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. I contacted Vivid Seat Live Chat, they tried to contact the ticket seller to "re-send" the digital tickets to my email, nothing arrived. HORRIBLE experience. I bought 2 tickets to Super bowl for my 11 year old son. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. I do not expect Keillor to come back to Denver at his age. Vivid Seats' email and phones were not responding to many numerous requests.Yes, you get great prices on concert tickets because it is a con. The staff are even more amazing. And in checking with the Keillor show I found that the show was not sold out! From over pricing. Thank you Amanda. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Going to more events with Vivid Seats gets you to more events. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Please note that you will need to use an iOS or Android mobile device to gain entry to your event.". I would like to warm people to avoid buying tickets through Vivid Seats. Got us a great deal on our tickets love this company. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know.