Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. So you can bag the best deal with total flexibility to change your plans if you need to. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . You must verify in advance that your age meets the renters age determined in the Car Rental Companys policy. Experience right now is good only just booked will have to wait to see when I pick up the car. Keep copies of all relevant documentation you are asked to complete. Wisecars Related Coupons and Deals Code Up to 50% Off Booking Get code 09908 View more coupons for Auto Europe Do not cancel your booking with the Car Rental Company directly as additional fees may apply. There are too much additional insurances taxes etc. 1 Previous_Golf_5959 2 mo. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. If you haven't started your trip yet, you can change your drop-off time by amending your booking. In most locations, the minimum renting age is 21 years. Even a basic insurance. No way has this company got 4.5stars. The Car Rental Company must give its consent to repairs and replacements. Wisecars does not take responsibility for partners response times. We also ensure all reviews are published without moderation. We recommend that you keep a copy of the Car Rental Agreement and any other document related to the Car Rental Transaction, including documents pertaining to the drop-off of the car, in case of a future inquiry related to the Car Rental Agreement signed by you. The extension of the rental period and a delayed return of the vehicle will be calculated and charged in accordance with the local daily price (which can be higher than the daily price of your original booking) by the Car Rental Company and penalty fees may apply. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. If you are not satisfied with any aspect of our service or products you can tell us about your experience in the following ways: Please note that we might request you to contact us additionally via email if you initially contacted us via telephone or messaging platforms and include a reproducible statement about the complaint with any applicable documentation attached. All related documentation must be kept if an insurance claim is submitted. You may need an international driving permit (IDP) to drive in some countries. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Wisecars (collectively we, our, and us) is an international vehicle rental broker. In that case, please contact your bank for additional details. %title% %offer% Tbb. Yes. Wisecars will inform the complaint submitter on how to proceed if needed. Unfortunately I did not have a good experience with my last car rental which was picked up from Zezgo. The automotive images contained herein are owned by izmo, Inc. and are protected under United States and international copyright law. Never ever use Wisecars. You can check this information on the Wisecars Terms of Service: https://www.wisecars.com/en-us/terms-of-service.Unfortunately, it is hard to comment on this situation as I could not find your booking. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. You will have to leave a deposit for the fuel. At Wisecars, we aim to work only with partners who offer a fair fuel policy, so that you will get no unpleasant surprises with hidden extras. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. All bookings include free cancellation up to 48 hours before the pick up time. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. Reduce your carbon footprint by selecting a greener car hire option. All related documentation must be kept if an insurance claim is submitted. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . It was very easy to make reservation and booked a rental car in a few minutes. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. This information must be sent via email and give Wisecars the relevant details of the incident. Mi az a Trustindex? Maryna gave great feedback and I was kept up to date on how my application was going.Thanks Maryna. Wisecars does not own any physical locations or offices. We clearly highlight car and van hire options with Wisecars that have free cancellation. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Wisecars does not store credit card details. We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 3 business days of receiving your complaint. What's Wisecars' cancellation policy? If you discover any discrepancies in the summary of the Car Rental Transaction contained in the voucher, please inform us of this as soon as possible. Date of experience: 07 February 2023. I attempted to rent a car from them for a few days for $535. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. 8 Feb 2023. This one doesn't really need an explanation. In that case, please contact your bank for additional details. Wisecars is a car rental broker staffed by people who have worked in the online car rental industry for over 20 years. Wisecars will inform the complaint submitter on how to proceed if needed. Email: cancellations@wisefandi.com Fax: Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. @ Vicpak. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. In such circumstances, we will cancel your booking with no liability whatsoever. When picking up the car, every driver must present their licence. In most locations, the minimum renting age is 21 years. We offer a price comparison of major and independent car rental suppliers around the world! If you choose to pay for the service using a credit card, your credit card details are not stored by us. provided by the customer's credit card company. Read more from https://www.wisecars.com/en-us/reviews. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. To improve our service and website, we may use small data files known as Cookies. Most car rental companies require the rental car to have Collision Damage Waiver and Theft Protection. Trustpilot is assessing this review in accordance with our flagging process. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. No refund will be made if the damage/accident occurred due to the violation of local traffic rules, breach of the rental agreement, or if any of the third parties involved refuse the settlement of the claim. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. Alternatively, just sign in or register using your Google or Facebook account. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. It goes against our guidelines to offer incentives for reviews. Keep copies of all relevant documentation you are asked to complete. This information must be sent via email and give Wisecars the relevant details of the incident. You have a guaranteed booking with us and with one of our trusted premium suppliers. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Please note, due to fluctuating foreign exchange rates and other possible banking charges, Wisecars cannot be held responsible for any difference in the amount displayed on the webpage and amount paid for the reservation. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. It is a huge scam. Should you find any discrepancies between the summary of the Car Rental Transaction specified in the voucher and those specified in the Car Rental Agreement, you are requested to notify us of this as promptly as possible and before signing the Car Rental Agreement. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Dear Allan,Thank you for sharing your customer service experience with us! However, this is not true. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. Dear Fernando,Thank you for sharing your booking experience!We're glad everything is going well so far, we hope you pick-up also goes smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Email Protect your account with two-step authentication Send code Their cancellation policy is flexible and their customer support seemed quick and very helpful. Please keep in mind that inclusions may differ between car rental companies. Your voucher will clearly state the address of your vehicle supplier. Once your friends have opened the link with your referral code and logged in to their MyWisecars self-service account, they will receive 15 USD rental credit if they do not have any previous bookings with Wisecars. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. However, you will not be entitled to a refund if: Please check if you provided the correct email address. We do not delete personal data on the request of a third party. We continually control the activity on and usage of our website and any abnormal activity on our site deemed as suspicious will result in access being denied. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. When you rent a car, you will usually need deductiblecoverage. My invoice said"NOTHING more to pay" but they state somewhere is says I'm not insured. As part of our commitment to provide competitive, honest, fair and transparent pricing, we at Wisecars aim to only work with partners offering you a fair fuel policy so you will get no unpleasant surprises with hidden extras. In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. The permit you may need depends on which country youre visitingand how long youre staying. The use of our website signifies your acceptance of these Terms of Service. If you do not agree with any part of them, you must not proceed with your booking. All bookings include free cancellation up to 48 hours before the pick-up time. If you are involved in an accident, the local police and the Car Rental Company must be contacted. 2023 Wisecars. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. There might be differences based on offers. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our Excess Protection products. Car Rental Company coverages usually do not cover damages to the tires, car glass and undercarriage, neither costs for the loss of car keys. All the inclusions are explained if you click on the offer.The most basic packages are chosen by people that will present their own insurance at the pick-up, hence the cheap rate.Kind regards,Rachel from Wisecars. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time.