11-05-2020 I shouldnt have to have 5Ghz permanently switched off. If you have changed it and now forgotten it, you can use the. When prompted enter the Admin password, which you can find written on the pull-out tab on the right-hand side of the router. Move and Roam do not connect to SonosNet so wiring a Boost wouldnt do anything that your Arc isnt doing at the moment. 8:03 PM, Apologies if this has been posted previously, but I'm told the regular 'home' variant of the BT Smart hub version may have a hidden 'bridge' mode option, which is normally offered on the BT Business Smart Hub when you wish to use a 3rd party wifi router. Scan the QR code to enter your hubs details automatically. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. Insert the other end of the broadband cable into the Broadband socket on your hub. To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. Clearly there is both and issue with BT and the Sonos app for iPhone on this. The default setting just adds a '-5' to the 5GHz network's name, which should do for most people. 01-10-2020 I have raised a complaint with BT as MacBook works fine, but app does not. It can. One man said he could only connect his iPhone 11 to his Sonos speaker system when both were running on the slowest frequency. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. Guide to BT Business Hybrid Connect. Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only; Controlling the time when devices can access the internet on Smart Hub 2; Creating a Port . Users . The BT Home Hub 2.0 was a combined wireless router and phone. It should appear as soon as you connect to the Hub and open a browser. I have disabled the bt fon and bt wifi to reduce my home network clutter. Been running flawlessly for 2weeks now since running the system in this set up. After trying to set bridge mode and saving (the save appears to hang) I eventually. If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. I viewed pages 9100 through to 9150. How do you turn off wifi? We hope you'll join the conversation by posting to an open topic or starting a new one. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? If it doesn't accept the admin password, click on Hint. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. You can find user manuals for other BT products at www.bt.com/producthelp>, BT Smart Hub 2 user guide - engineer install, BT Smart Hub 2 user guide - Fibre To The Home, BT Smart Hub 2 CE Declaration of Conformity, BT Smart Hub 2 power efficiency information, BT Complete Wi-Fi Disc power efficiency information, You'll need Adobe Reader to view PDF documents, BT Smart Hub (type A) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type B) Fibre to the cabinet (FTTC) user guide, BT Smart Hub (type A) Fibre to the premises (FTTP) user guide, BT Smart Hub (type A) CE Declaration of Conformity, BT Smart Hub (type B) CE Declaration of Conformity, 4G Mini Hub 2020 quick start guide (standard), 4G Mini Hub 2020 quick start guide(BT Halo), 4G Mini Hub 2020 Declaration of Conformity, 4G Mini Hub quick start guide for Standard, 4G Mini Hub quick start guide for BT Plus, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity installed by an engineer) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 - Information and troubleshooting guide (for BT Infinity you install yourself) - please note that BT Infinity is now called Superfast Fibre, BT Home Hub 5 (type A) CE Declaration of Conformity, BT Home Hub 5 (type B) CE Declaration of Conformity, BT Home Hub 4 (type A) CE Declaration of Conformity, BT Home Hub 4 (type B) CE Declaration of Conformity, BT Home Hub 3 - BT Total Broadband getting started (2012-2013 version), BT Home Hub 3 - BT Total Broadband getting started (self installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (self installed), BT Home Hub 3 - BT Total Broadband getting started (engineer installed), BT Home Hub 3 - BT Total Broadband troubleshooting guide (engineer installed), BT Home Hub 3 - BT Infinity getting started (2012-2013 version), BT Home Hub 3 - BT Infinity troubleshooting, BT Home Hub 3A - CE Declaration of Conformity, BT Home Hub 3B - CE Declaration of Conformity, BT Home Hub 2.0 user guide/ quick start guide, BT Home Hub 2.0 - BT Infinity welcome guide, BT Home Hub 2.0 - BT Infinity user guide/toubleshooting, BT Home Hub 2.0 Type A CE Declaration of Conformity, BT Home Hub 2.0 Type B CE Declaration of Conformity, BT Home Hub 2.0 Infinity CE Declaration of Conformity, BT Home Hub 1.5 user guide/ quick start guide, BT Home Hub 1.5 CE Declaration of Conformity, BT Home Hub 1.0 user guide/ quick start guide, BT Home Hub 1.0 CE Declaration of Conformity, For more advice on how to get the best from your BT Hub, visit Help for Hubs>, Or, if youve got one of our older Hubs why not buy our latest BT Smart Hub? What's the least amount of exercise we can get away with? The default IP address is 192.168.1.254 but you can change that here. Your BT Business Hub should now be in bridge mode. Maybe this is a shoal of red herrings! Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. Broadband speeds Click OK. As my previous experiments with a FTTP Smarthub showed (https://community.plus.net/t5/My-Router/Using-a-FTTP-Smarthub-6-on-a-Plusnet-FTTC-Service/m-p/165176) the FTTC and FTTP Smarthubs use the same firmware. Another BT customer said being restricted to 2.4Ghz would not be enough for families all using devices simultaneously. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. To be honest whilst the Smarthub modem works perfectly competently, it is a bog standard device that can't be unlocked. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. BT is offering firmware updates to those affected. What? Configure PPPoE (for BT, Plusnet etc) on the 3rd party router and it should connect to internet via the DSL port. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". To turn the lights off go to Home, Hub light control. a very helpful tech support person from Sonos suggested going into the Smart Hub settings page, Advanced and changing Wireless Mode from mode 1 to mode 2. The initial problem with the router is that BT has used the same SSID network name for both the 2.4GHz and 5GHz networks. 7:56 PM Hopefully a further update will sort the problem shortly as I do not see why I should have to use a slower WiFi band in perpetuity. On this page, you can also change the Wireless Mode, selecting Mode 1, Mode 2 or Mode 3. 6:41 AM. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. Remember your broadband can be activated any time up to midnight, so you may need to try again later. What is Smart Setup on the BT Hub? You can learn more about how to do this using these steps: Please be aware, turning off 5GHz could affect the speed at which other devices connect through the network and should only be considered a temporary workaround. 11-05-2020 Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. Microfilters: Why do you need them? BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Solved! 30-09-2020 Thanks. I have now switched the 5GHz option off,which immediately sorted the problem. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. Can Nigeria's election result be overturned? Change the /internet part of the address to /routing. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 This brings up a hidden page. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. Millions at risk of hacking from old routers, Street fighting in Bakhmut but Russia not in control, Saving Private Ryan actor Tom Sizemore dies at 61, Alex Murdaugh's legal troubles are far from over, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. - edited BT's Home Hub 5 is similar to the other home hub's in terms of features and design. So first step is to go to a PC or a mobile device that has a web browser that's usable. A friend with BT Broadband was kind enough to check their regular BT Smart Hub 1 (2016+) for me, but not able to test whether it actually works, as they don't have a 3rd party router. Thread starter mike425; Start date Jan 29, 2019; 1; 2; Next. This topic has been closed for further comments. If you want to exit, you'll need to do this on the login step of Smart Setup. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Can anyone confirm it works? - Albert Einstein, buy a sonos boost (BT refunded me the cost of this when I logged a complaint). At the bottom is a setting for Bridging. Trouble connecting? This will open the Hub Manager. Yes its not ideal. On your device search for your network and enter your password exactly as shown. Does anyone know if a Sonos Boost would resolve the issue? My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. I have got fed up trying to clear the problem using the instructions given by the app as has my wife! Check that you're connected to your Hub's network. Works fine. Unless of course it's legacy code carried over from Home Hub 5s, which has this WAN interface on their FTTC hubs. Sorry, we're still checking this file's contents to make sure it's safe to download. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. I currently have BT FTTP, BT Smarthub 2 as the router and an Orbi System in AP mode. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. - edited Viewing the status of your Smart Hub 2; Changing the wireless settings on Smart Hub 2; Restricting the wireless devices that can connect to your Smart Hub 2; Setting up IPv4/IPv6 DNS servers or dynamic DNS on Smart Hub 2; Using Smart Hub 2 as a modem only . Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 My download speeds are now too low to stream things on my Apple TV with 5ghz turned off so Ive had to turn it back on, and now of course my Roam is no longer showing up in the Sonos app. Your network name and password are on the back of your hub, your network will be called something like BT-XXYYXX. Readthis thread with growing frustration as disabling the 5 GHz band really is not an option and waiting for BT to issue new firmware is too uncertain. This means your Hub hasn't yet registered your device as completed. Also problems connecting to my wireless Canon scanner printer. Having said this it might be the key to using a FTTP Smarthub in modem only mode but I can't get my head around why this would be built into the firmware. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. Turn off 5ghz and install the boost followed byall speakers. I don't think the workaround for modem mode works. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. 10:43 AM. It is, I have tried iboth a residential and Business FTTP Smarthub on my connection. This should explain it. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. The remaining functionality of the hub (routing, and wifi) is not used. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Any customer who experiences this issue can get in touch with us and we will update their device remotely.". Then, for your static IP block, enter your router's address and subnet mask. Will give this suggestion a try. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. On a PC or laptop connected to your hub, enter http://btbusinesshub.home or 192.168.1.254 Click on Advanced Settings Enter your Admin password if prompted (can be found on the base of your Hub) and click Ok. In addition, not all Smart Hub 2 owners will have received the firmware update that caused the problems. Connect using the QR code This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. The best broadband providers in the UK in 2023, Choosing the right microSD card for your device, How to watch the 2022-2023 Champions League anywhere online, BT Whole Home Wi-Fi: A fully featured mesh Wi-Fi system, iD Mobile review: Some bargains, but service could be better. Systems that have a Sonos Move or Roam on them will also not be helped by this change, so disabling 5GHz would be best for those households. - edited We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. It also has 4 Gigabit LAN ports. (Not Business variant). ), on So I decided to direct message them on Twitter. 6:38 AM The handler switched off 5ghz frequency remotely. This complaint isnt resolved for me. Thanks for the explanation. It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. I worry that they will up the minimum in the future too so every subscriber is gladly welcome. Plug the microfilter into the socket. Read about our approach to external linking. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. Navigate Advanced Settings > Log in > Broadband > Internet. This is caused by a bug in the BT Smart Hub 2's firmware (version V0.26.03.01286) which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa . Expert Reviews is a registered trade mark. 2023 BBC. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. It looks like the 'Bridging' button simply does not work. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views The most consistent workaround we have discovered is to disable the 5GHz band on the BT Smart Hub 2. 9:11 AM Ill ask my man at BT. Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. Joyebikes Bafanag M510 M600 Full Suspension Carbon Fiber. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. I didnt find this to be the case - with 5GhZ turned off my BT service was virtually unuseable.