51 4.7 out of 5 Stars. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Troubleshoot common issues with your gotrax hoverboard with our handy guide. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Power completely shuts off while riding. Circuit breakers are usually on the outside of the scooter. Visit the Gotrax . The GKS features 6" Solid rubber tires that absorb vibrations making a glide effortlessly on cement or paved roads. Set the battery to the side for disposal. error: Always be sure to consult the . Reply, Is it possible to order the Tiller on its own for a gotrax GXL2..my broke in half and I need a replacement. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. 2 - Handlebar Failure4 - Motor Signal Failure5 - Brake Lever Failure. 0000000696 00000 n If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. 20 MPH Max speed and durable 10 . Try recharging the battery pack for 8 hours. This scooter is giving a E3 Error code and the manual simply states to replace the console. All I've done is adjust the brake pads to prevent rubbing. When the scooter is powered on, press the power button 3 times to switch the speed unit display. This is an internal issue and the bike should be sent back for repair. Cruise control automatically goes on every time when riding. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. 0000008779 00000 n This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Roller Blades/Bikes. Not much help really. Took 8 business days to fix (total of 11 calendar days). {k-m3gKjx So, 3 hours for 4 bars = 45 mins of charging time per bar. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. If your Gotrax hoverboard will not turn back on you are experiencing an issue. If you cant find any blown fuses, its possible that your charger is malfunctioning or your scooter is defective. Odometer not working. Codes often have simple solutions and we are here to assist. 0000007190 00000 n Troubleshoot common issues with your gotrax hoverboard with our handy guide. These codes will pop up over your console's display when there are issues within your electric scooter. Jan 7, 2020 First, plug in your charger and make sure that it works before continuing. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. . 0000001330 00000 n %PDF-1.4 % Gotrax G3 Plus Electric Scooter, 10" Pneumatic Tires, Max 18 Mile Range and 18Mph Power by 300W Motor, Foldable Escooter for Adult Unisex. I've had mine for almost two weeks now, and have not experienced these issues. Has expected us to be scooter technicians to diagnose the problems. Gotrax scooter not charging? GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. We check over 250 million products every day for the best prices. It is possible to check the voltage of your battery using a voltmeter. The console on the scooter displays speed in MPH, battery life, and headlight. Look down the tiller and ensure the pins are grouped together tightly and free of arching or debris. I kicked off the odometer began registering speed. Front tire making a very loud noise. Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. Reattach the console/head unit by sliding it back into place. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Kick stand wobbly. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! Make sure the petals are level with each other and on a flat surface. EDIT 3/31/21: GoTrax has fixed our issue and have replaced the faulty scooter. Can you please tell us how we can improve this article? Got stranded away from home and had to push it home in this mode which was super difficult and frustrating. This is the best method to factory reset GOTRAX GXL V2. The problem with your Gotrax scooter may be a loose connection or a dirty charging port. GOTRAX GXL V2 Commuting Electric Scooter - Black $379.99When purchased online Out of Stock About this item Highlights Speeds up to 15mph Up to 12 miles on a single Charge 8.5" PNEUMATIC TIRES Hand Brake Reinforced frame support riders up to 220 lbs Specifications Dimensions (Overall): 14.9 Inches (H) x 7.8 Inches (W) x 39 Inches (D) Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. ESn^;*43x"Ir~\+RCe&1OkX2G0Y=wIdiFS So far so good for me. I didn't realize my tires were about half the recommended psi. After fully charging, I prepared for the first ride with the new parts. Problem not solved. Motor stutters with rapid jerking and wont go.. possible motor failure. Dont try to work around damaged partsthey can cause further damage to your scooter and possibly put you in danger. If there is, youll need to buy another one and replace it. Lift or block the scooter's rear wheel off of the ground and plug the battery charger into the scooter and the wall. The most common reason your Gotrax hoverboard is beeping is that it needs to be charged. E10, E11, E12 - Contact GOTRAX Customer Support. Of course, you could also have an issue with your battery. Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. 0000002170 00000 n Use caution as extreme force may damage your scooter console or battery connections. Set the line out of the way once disconnected. 3. rider weight: 154 Lbs. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Mine out of the box has this metal grinding sound coming from the back. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. To determine whether either of these is true, unplug all of your devices from power and try charging them again. GoTrax V2 Not Working. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. Subscribe to my Channel https://bit.ly/2ShKGSm In today's video I show you how to fix the two common issues with the GoTrax GXL V2 Electric Scooter, which are not being able to open it. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. In all cases the company has been slow to respond. 0000000016 00000 n This may solve your issue altogether or at least give you some more information on where things might be going wrong so you can do further troubleshooting on other parts of your machine or batteries. $799.00. Though I realize the limits of a $250 scooter I am researching a longer range one for my commute to work. Its possible the quality slipped with the V2, but they are basically the same scooter. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. Hold down the power button for 10 seconds. Im wondering about the race to the bottom, where companies start cutting corners on the low end to stay competitive. Edit : Ver: 1 purchased early June 2019 Not sure why all the downvotes. For example, only standing with one foot on your hoverboard can cause some models to beep. I continue to struggle with GOTRAX's customer support team. Our combined issue is we have been getting run-around from the company's support and are looking to see if others are having similar problems. Check which of them the problem is and get it fixed immediately. If pushing to start does not help then double check the scooter to make certain that the key or power switch is in the on position. Need help troubleshooting a scooter issue? We would be more than happy to help you by providing troubleshooting steps and also any replacement part needed if you are still under our warranty period. You can recalibrate your Gotrax hoverboard by following the instructions above. This problem could be caused by many different things. The scooter is barely accerlating (I can only get it up to 7 or 8 mph on a flat surface and not over 3mph on even . Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. 51 reviews. Contact: kevin@ocproscooters.com or text: 714-420-1311. You will see the LED lights start to flash. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. Should you see any of these error codes turn off your electric scooter and DO NOT RIDE it and contact GOTRAX Customer Service here. Gotrax XR Elite Electric Scooter, 18.6 Miles Long-range Battery, Powerful 300W Motor Up to 15.5 MPH, 8.5" Pneumatic Tires, UL Certified Adults Electric Commuter Scooter 1,360 $52999$629.99 Join Prime to buy this item at $445.19 FREE delivery Thu, Feb 16 Small Business More Buying Choices $369.11 (4 used & new offers) E1, E2, E3 - Remove the console and use a soft rag to clean the connector between the console and battery. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Next, check to see if there is any damage to either end of your scooters charging cable. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Create an account to follow your favorite communities and start taking part in conversations. Listen or look back to see if the rear wheel is slowly spinning. 0000002873 00000 n It's Sept 21st and my issues are still not resolved nor are my friend's issues (from the beginning of the thread). Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. If you find any damage, replace it immediately. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! But, as soon as it worked for quite some time, it started showing various problems. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. - Easy fix. A fully charged battery will have between 36 and 42 volts. Did you find it helpful? Short circuit charger and handlebar: Resolved by warranty.. New handlebar and charger sent in 1 week.. 2. Take care of your ride so it can take care of you. When the battery is fully charged it will change from red to green. Expect More. For example, only standing with one foot on your hoverboard can cause some models to beep. These models of e-bike only feature an LED Display. There is a groove at the bottom of the battery that must align with the motor adapter in order to supply power to the motor. So in short. E1 - Communication FailureE2 - Brake Lever FailureE3 - Handlebar FailureE4 - Motor FailureE5 - Controller/Body End Failure. Gotrax has also added a longer battery life. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Some scooters need to be pushed to walking speed before they will turn on - this is a safety feature to prevent them from being accidentally started by leaning on the throttle when not riding the scooter. There are many possible reasons why your Gotrax hoverboard is not balancing. Do you think most of the lower-priced scooters are having these problems? I requested a refund. Learn more about your GOTRAX from full overviews and specs to troubleshooting. Reddit and its partners use cookies and similar technologies to provide you with a better experience. When GOTRAX GXL V2 display is blacked out you can release Power Key. 0000002509 00000 n *You may need to perform a recalibration up to three times to fix your issue. . If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers Users need to manage the learning curve of managing their new technology and simple troubleshooting techniques. Grab the new battery pack and ensure that your are installing the battery pack correctly. If you have tried to charge your hoverboard and it still will not turn on you need to check if there is an issue with your charger, charging port or battery. 110 0 obj <> endobj xref Expand the connector pins just the slightest to make sure everything is snug when you put it back together. Looks like spring issue. Battery Pack Ride Time Estimation Calculator, Basic Electric Scooter & Bike Wiring Schematic. If there is something wrong with the scooter, you might be able to find some of the answers from the owner's manual. This issue is new and is being looked at now.. If the unit has a brake cable running to the hand brake, you will need to disconnect the line before proceeding. This electric scooter comes with an updated, brighter headlight and a larger LCD screen. Disconnect brake cable (Handbrake Edition Only), Reconnect the brake line (Handbrake Edition). As you can see here I was able to do it with my fingers. If this does not work, replace the console. Thus can not charge scooter. Hold down the power button for 10 seconds. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. I have had it for over a month now and have had zero problems with it. Entice customers to sign up for your mailing list with discounts or exclusive offers. Usually I have to play around with the throttle such as push down very gently and slowly to fix the problem. Home. Once you ensure the position is correct, gently slide the pack into the tiller. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. 0000001444 00000 n It's a 36V 6 Ah battery that offers higher performance. If all of them work normally, then you need a new charger. Take care of your ride so it can take care of you. You may need a replacement battery if your current one is faulty or has sustained physical damage. This Tuesday I have a brand new scooter coming that was $1400 so hopefully I can kiss these issues goodbye. GOTRAX - F5 Electric Bike. Store the screws and hook in a safe location for later use. I am on the hook to pay for shipping to send back their poorly made products. *You may need to perform a recalibration up to three times to fix your issue. Here is a link to find the manual for your Gotrax hoverboard. In removed the old handle bar and battery and installed new one. As usual with every GoTrax scooter, you get a 30-day return period, and a warranty period of 90 days. Reply, How can I change the Inner tube on the gotrax, bossmanron747 - Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. Entice customers to sign up for your mailing list with discounts or exclusive offers. You feel the scooter lose power and your inertia throws you forward. If the scooter works after disconnecting the brake switch then the brake switch is defective. Either way this scooter is unridable now.. luckily it was just supplementing me instead of using a bicycle. We frequently update our user manuals at gotrax.com, and reserve the rights to update and change manuals online. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Gotrax recommends 3-4 hours for charging time. 21E, 22E, 25E, and 30E - Replace console to fix error code. PARTY ANIMAL Play your music with the enhanced Bluetooth speaker, sync the LED lights to the beat, and keep the party going. Scary at first. If the battery is fully charged, then the issue is likely with the motherboard or wiring. When you plug your charger into the wall, the indicator light will turn green. It was pretty easy to do and I was impressed in the modular nature of the system. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. You can now turn your hoverboard back on.*. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. What did the brake pad rubbing sound like? 110 20 The speed of the GKS kids scooter is locked at a safe but fun 10mph. So far I've got about 60 miles on it. 0000005863 00000 n This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Pressing on button does not illuminate the display nor does the throttle have power. Fortunately, if you have a few tools and spare parts lying around your garage, you can put together your own scooter with ease saving money as well as adding some fun to family time. Include an image for extra impact. Looking For The Best Lock For An Electric Scooter? First things first, check the following points: the plug in your mains power socket; the power cable that connects to the scooter; and the charging port on the scooter itself. Make sure that these are not punctured if they are air-filled. All night charging leads to 15 minutes of riding. Codes often have simple solutions and we are here to assist. I finally received the replacement parts. Yes, you read that right. Easy Fix but time consuming. . There is no doubt that hoverboards are a popular and fun way to get around. The key is to build your own vehicle with its own motor coil wire. When it comes to hoverboards, the magic fix-all is called recalibration. Fix Water Leaking From Air Conditioner. This is telling you the charger is working.