Copyright 2023 FirstEnergy Corp. All Rights Reserved, How to Report a Power Outage and Stay Informed, If youre not enrolled in text messaging, text, To receive the latest update for your reported outage: Text. @optimum Im feeling totally ripped off by @optimum. Optimum.net is compatible with a wide range of browsers. It is common for some problems to be reported throughout the day. If Optimum is available in your area, youll have your choice of cable or fiber internet service. Earlier on Wednesday, at least 13,000 customers in New Jersey were affected by a major Optimum outage, according to the company's outage map.But in the evening, the company said the outage had . @OptimumHelp internet outage in Bushwick (zip code 11206). 2023 CSC Holdings, LLC. Weston and Lost Creek. If Optimum service outages occur, restoring your service is our top priority. Optimum's mobile services are powered by T-Mobile's wireless network. View current outages on our 24/7 Power Center outage maps. download Problems in the last 24 hours in Nolensville, Tennessee. 4 steps to restore power See how we restore power in your area. Unplug your equipment (i.e., your modem or Gateway) For business customers, keep your modem plugged into the outlet where the technician installed it. All trademarks and service marks are the property of their respective owners. When severe weather is on the way, whats the best way to stay in the know? All services not available in all areas. If youre interested in bundling a mobile phone plan with your internet service, you can save significantly on your mobile service even get a years free service, depending on the internet plan and mobile plan you choose. View a map of over 1 million Optimum WiFi hotspots and easily search to find locations close to you. Follow the reboot instructions for the cable box you have: Scientific Atlanta Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Yes, I have to wait a week for a tech to get to me. Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ This user guide shows how to use the outage map by accessing it through the web on a desktop. to get started. All rights reserved. Optimum WiFi hotspot. to view the Optimum WiFi Terms of Use. Explore plans below If service is not working on all of your computers and you've recently changed or upgraded your firewall and/or antivirus software, disable them. Samsung HD Cable BoxTurn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. Find out what is going on. Any eta on restoring service? Optimum by Altice is available at this address. Service Electric Cable TV, CSC Holdings, Cablevision, Morris Broadband, Optimum, Altice USA, Service Electric Broadband Cable, Service Electric Cable TV of Hunterdon, Cablevision/Optimum. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Remember User ID helps you log in without having to memorize your ID or look it up every time. Congratulations Optimum by Altice! Optimum Internet Services All Optimum internet plans are free of contracts and come with unlimited data. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Now turn on your TV. Make sure to report and "downvote" such posts. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. A tech has been out here every week. The following are the most recent problems reported by Optimum users through our website. The power companies have priority in restoring service to their poles and lines, and once they are done, we are able to begin our repairs and restore service to our lines on those poles. Make sure to report and "downvote" such posts. Optimum by Altice vs Verizon High Speed Internet, BroadbandNow Internet Internet down - 89 % TV channels not working - 11 % Outage History Dec Jan Feb Reports Dynamics EST (GMT -05:00) Make sure there are no loose plugs and the outlets and circuit breakers are working. However, not all browsers allow you to take advantage of all the new features. The most frequently affected cities were: New York Reported outages on 21.02.2023: There were a total of 1 outages at Optimum (Cablevision). Downed power lines can energize the ground and nearby objects. Do not assume a wire is down if your power is out. Its been a month. Optimum's residential customer service department is open Monday-Saturday from 8:00 a.m.-6:00 p.m. eastern time. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Explore plans below Optimum Outage Map, Connecticut Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. @OptimumHelp I need help with an issue that hasnt been resolved since November. Optimum by Altice is available at this address. I understand that consent is not a condition of purchase. If you should lose power, these tips and resources can help you manage while our crews work to restore service. @OptimumHelp maybe fix peoples ****? Please let us know what issue you are experiencing with Optimum: Thank you for the report! Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in Arkansas, Arizona, and California. We strongly recommend that you upgrade to a more current browser. Learn More. Help. 1996-2023 American Electric Power. Without power to your home, your Optimum service will not work. to Share them here. if it's plugged into a cable box, VCR, DVD player or gaming system. See if Optimum is down or having service issues today 0 Reports in last 20 minutes Not Working For Me! Use the zip search and check with Optimum by Altice directly to verify availability. If you are currently experiencing an outage and have not yet reported it, please report your outage. This heat map shows where user-submitted problem reports are concentrated over the past 24 hours. To view personalized information about current outages in your area, please sign in with one of the following options. Its been a month. Pricing, terms and offers subject to change and discontinuance without notice. 2014 - 2023 BroadbandNow | BroadbandNow is a registered trademark of Centerfield BBN Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ We shed light on answers to common outage. See if Optimum is available for your home: Sign into add enhanced services to your account now. Use the below toolbox to copy your embed code(s) to paste your award(s) onto your website and Jan 9 Customers in Conroe, TX are experiencing a loss of service. Make sure to report and "downvote" such posts. We strongly recommend that you upgrade to a more current browser. Service Provider Awards 2020 Official Announcement and Methodology, Do Not Sell/Share My Personal Information, Limit the Use of My Sensitive Personal Information. Find out what is going on. Horrible customer service. Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. C[(EW]Hj>kjy,#Pyb-'sfDK[D-F^2M^x4Bwh6d+6.XDPEM[J2"qq&NRJ/7P!sm?=Zks|uwN6w75t]t}ik\QnUd2[tvSR'_W0:t.H |!)*-z!B?,$- k endstream endobj 740 0 obj <> endobj 741 0 obj <> endobj 742 0 obj <> endobj 743 0 obj <>stream Sign up for text messages, so you get the latest information texted right to your phone. Make sure the TV is on the right channel and input (HDMI, Video, Component, etc.) @Optimum still refusing to provide a pro-rated refund for my two days of service, keeping my entire $257 monthly payment. Breadcrumb. optimum.com/terms Check current status and outage map. display your award(s), Copy the Embed code and drop it into your site's HTML. phone, or tablet with your Optimum ID and password. During significant storms, we will share updates on our social media accounts. You can connect from any WiFi enabled device, like a laptop, cell Pricing, terms, and offers subject to change and discontinuance without notice. Want a real-time outage update? This may take 3-5 minutes. Optimum Outage Map, The Bronx, New York. Use of this site constitutes acceptance of the AEP Terms and Conditions. View storm video . Invalid password, please complete all fields. 2023 CSC Holdings, LLC. . Their equipment doesnt work half the time. I also agree to the Terms and Conditions and Privacy Policy, which Optimum WiFi hotspots are a network of over 1 million WiFi There may be a slight delay while the menu screen loads. Brenham isnt that small of a town. Report a different problem Report a tree, light or possible power theft. @OptimumHelp any update when service in Franklin borough will be restored? All trademarks and service marks are the property of their respective owners. View the outage map General Information If you are experiencing any issues with your TV, phone or internet, there are a few simple fixes you can try. Optimum is the consumer brand for Cablevision and offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum Outage Map Is Optimum Having an Outage Right Now? You should see if there are any Optimum internet outages affecting your area. Assume all downed lines are energized and dangerous. Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. If you're using a battery backup, you'll also need to disconnect it from the modem and your router if you have one. With internet plans starting at $40 per month, Optimum offers download speeds up to 940 Mbps. Having problems? See if Optimum is having an outage in The Bronx, Bronx County, New York or it's just you. Optimum by Altice offers internet service across 21 states with the greatest coverage in Texas, New York, and West Virginia. Having problems? Latest outage, problems and issue reports in social media. Our crews are actively working and will continue until all impacted customers are back online. Optimum Outage Map, New York Sorry, no map Discussion Please don't call "support numbers" posted below most probably it's a scam. Luckily, Optimum keeps its internet fees to a minimum since there are no data caps or contracts. /EOFBd*e1?. If commercial power is out, we use generators to power our head-ends and work to address any damage to the head-ends that may be impacting delivering service to the entire network. @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. It's been over 3 hours. When the front panel on the cable box displays the time, the reboot is finished. See if Optimum is available for your home. Optimum.net is compatible with a wide range of browsers. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Nolensville and surrounding areas. You must have JavaScript enabled to use this form. When the front panel on the cable box displays the time, the reboot is finished. 07860. . Do you want to be informed if there's an unexpected service outage or when we have important product updates to share? ^David. Report problem. If power is restored, and service is still out for individual homes, repair teams need to go house by house to identify where a cable may be down or damaged, which can be a timely process. @OptimumHelp no service in truckee ca for 2 days. And when they do, well not only send out our crews to fix the issue immediately, but well be sure to let you know when electricity might be restored. We always do our best to keep the lights on for the community, but sometimes outages occur. @OptimumHelp the internet has been down in bushwick for over 5 hours! To avoid unauthorized access, youll still have to enter your password. To assure best picture quality, hand tighten each coaxial cable connector or use a small 7/16 inch wrench to make sure the cable connections are secure. @OptimumHelp no service for over an hour. Under Support, located in the upper right corner, click Service status. Pricing, terms, and offers subject to . Are you also affected? It is common for some problems to be reported throughout the day. H\n0~ Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. *Accuracy not guaranteed. Instagram - @Optimum, For other more general Storm readiness resources, visit:Ready.gov Complain here: https://twitter.com/@OptimumHelp https://www.optimum.net/support/ LLC, Top 10 Fastest Internet Providers Nationwide, Select your award from the list below by year and category, Select a size that fits the section of your website where you intend or call 8449102593 How can you prepare for a storm? Optimum offers cable and fiber internet to more than 8.2 million people across the Northeast, with the most coverage in West Virginia, Arkansas, and Louisiana. are also linked at the bottom of this page. Just turn on your device's WiFi and select optimum or optimumwifi from your list of available networks. Help. Our lines, which hang on power poles, require power supplies to be active. Whats going on? Get it fixed. Service calls have not helped. Please upgrade your browser and/or operating system to improve your user experience. Optimum is having issues since 05:00 AM EST. Useful comments include a description of the problem, city and postal code. If this does not help, pleasemessage us. Power Outage. Now turn on your TV. Check all of your TV's. If service is not working on ALL of your TV's, there may be an unreported outage in . Plug your equipment back into the power source. All services not available in all areas. or call (844) 910-2593 To keep power flowing, our crews prepare for potential outages long before they happen. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). Disclaimer: All trademarks remain the property of their respective owners, and Suddenlink outages reported in the last 24 hours This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. We can't get your messages right now. CDC: https://emergency.cdc.gov/. You can use your own modem too if you prefer. Loading map, please wait. The density of these reports is depicted by the color scale as shown below. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. Please help! Please DM us here: https://t.co/bEPlExjAK3 and we can take a look for you. I understand the frustration with gift card issues. Please try again later. Optimum by Altice offers service in 1,848 zip codes nationwide. Learn about outage & storm safety Reliable energy starts by putting safety first. To report an outage: Text OUT to 544487 (LIGHTS). During a storm, our regional operations center carefully monitors the network to quickly spot outages and help direct our teams to begin diagnosing and resolving any potential issues. Optimums primary service is cable internet, which means data travels over coaxial cable lines either buried underground or on utility poles. If you are only having a service problem on one of your computers there may be a problem with the software. Customer service is a joke. Simply unplug your modem from the electrical outlet. Cable internet from Optimum by Altice is available to an estimated 8.2 million people, making it the 4th largest residential cable provider in the U.S. by coverage area. Visit It can bottleneck download and upload speeds compared to pure fiber-optic connections, enabling the company to offer cheaper service at scale. It's been over 3 hours. Report a Problem Full Outage Map Problems in the last 24 hours in Yonkers, New York There may be a slight delay while the menu screen loads. View our outage map . Customers should always let us know if they are experiencing an outage, even if a neighbor has already reported it. If you have any questions, send an email to info@broadbandnow.com. Tips? What is going on ? Reliable energy starts by putting safety first. Make sure your computer's software is up to date. ^David. Invalid password, please complete all fields. The latest reports from users having issues in Weston come from postal codes 26452. connections on the go as easily as when you're connected at home. Please look into it. Optimum is owned by Cablevision and includes the service to former Bresnan Communications clients. Also don't post any of your personal information. Make sure to report and "downvote" such posts. All of the downloads are safe from the vendor's official website. We will debit @OptimumHelp i am preparing to file a complaint with the fair trade commission and the better business bureau for failure and refusal to honor business promotion that was advertised so yall know,im tired of this. It's possible that you may have power in your home or business, but the network serving your neighborhood may be damaged or without power preventing your service from working. If you are using a battery backup, reconnect the modem to the battery and wait 30 seconds for the lights to come on. https://twitter.com/@OptimumHelp https://www.optimum.net/support/ https://www.facebook.com/Optimum/ Latest outage, problems and issue reports in social media. Access is included at no additional cost to customers with Optimum If no outage is shown, trytroubleshootingthe issue. @OptimumHelp internet outage in Bushwick (zip code 11206). On the flip side of promotions are fees. If service is not working on ALL of your TV's there may be an unreported outage in your area or there may be a problem with the cable wiring to your business. Make sure your devices are charged and have your, 2. Staying connected during storms is critical. Internet access points that allow you to make high-speed Internet ^David, Hi there. Download important mobile apps for support, news, and entertainment:Optimum Support appNews 12Optimum appOptimum TV app, And follow us on Social: Invalid Optimum ID, please complete all fields. Share them here. If your phone number is registered to your Xfinity account, you can also text OUT to 266278 for internet outage updates. Internet & TV . Whats going on? 3. Having problems? charges, at the number provided above. Discussion. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. 5 or 9-digit ZIP code. We can't get your messages right now. View Optimum User Guides| Optimum Optimum Self-Installation and User Guides Find step-by-step instructions on how to set up and use your Internet, TV, and phone service. Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Realtime status of outages and problems with service providers. Note:Please only call 911 if you see a downed wire. Internet. We know you depend on us for power and we take that responsibility very seriously. Optimum instead sends fiber into subscribers general area and uses coaxial lines for the last part of the data journey. You are currently using a browser and/or operating system we do not support. Mobile . A tech has been out here every week. Without power to your home, your Optimum service will not work. Forget having to sign in every time you want WiFi access at an . How do I find out if internet is down in my area? Goes up $40 on my bill thats why I am leaving. Get Help; User Guides; Service Appointments; Optimum Service Plans; . If you need extended Wi-Fi coverage in your home, not to worry, one Optimum Wi-Fi Extender in addition to the Smart Wi-Fi 6 gateway modem is included in most Optimum internet packages. Optimum does not impose data caps on fiber or cable internet plans. What is going on ? View the steps. There could even be connection issues between your home or business and the nearest utility pole. program. Home / Outage Map; 866.200.7273. If the above tips do not fix the problem you can try rebooting the modem. @OptimumHelp the internet has been down in bushwick for over 5 hours! Facebook - Optimum Customers with a communication disability can report an outage using the appropriateTTY/TDD relay service,our online formortext messaging. Live outage map. Try visiting the following official links: We'd be happy to assist you with any promotional issues. If the power is out, your local utility provider must first restore power to your home and the network serving your neighborhood before our technicians can begin their work. Check to see your plan options by entering your ZIP code at the top of this page. Ive been patient. Ive been patient. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming. Optimum doesnt require contracts, and if youre not satisfied, Optimum offers a 60-day money-back guarantee. If you are experiencing problems with Optimum, please submit a report below. When you opt in, we automatically fill in your ID from then on. If you have a cellular-enabled mobile device, go to optimum.net and sign in with your ID and password. Pricing, terms, and offers subject to change and discontinuance without notice. People with access to Optimum Fiber will have fiber routed directly to their homes. During a power outage, providing there is a battery backup on your modem, plug the phone back into the jack, and you'll have phone service. Please try again later. Any eta on restoring service? Useful comments include a description of the problem, city and postal code. Outage reports and issues in the past 15 days originated from: Tips? Report a tree, light or possible power theft. Plug the modem back in and wait until it has fully restarted. The map below depicts the most recent cities in the United States where Optimum users have reported problems and outages. If fiber is available in your area, you can get symmetrical internet speeds. BroadbandNow Internet Service Provider Awards 2020. Invalid Optimum ID, please complete all fields. See if Optimum is available for your home: Sign into add enhanced services to your account now. @OptimumHelp any update when service in Franklin borough will be restored? ^David, Hi there. Call to check pricing and availability in your area. Plus, Optimum makes installation free for customers when they order online. Value & Transparency Enjoy Internet with great pricing, no annual contract, equipment included & no hidden fees. Make sure to report and . Users are reporting problems related to: internet, wi-fi and tv. . Optimum offers cable TV, home phone, and mobile services along with home internet service. hotspot. @optimum Optimum sucks. Log in to check your outage status or search our outage map. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? Service for. Text OUT to PSEGLI (773454), report it online, through our app, or call 800-490-0075. Please look into it. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. All rights reserved. Get it fixed. Try visiting the following official links: We'd be happy to assist you with any promotional issues. An outage is declared when the number of reports exceeds the baseline, represented by the red line. @OptimumHelp I just received the worst customer service response after their scheduling error! You can add home phone service for $15 to any internet plan. Optimum by Altice is the 4th largest cable provider in the United States. We will debit Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. We may not know you are without power. Please DM the account info (name/address/phone#) ^Mark https://t.co/bEPlExjAK3, Please DM us at any time and we can locate an update for your gift card. Store Locator. your assets for marketing use. All rights reserved. In the last three months, how would you rate Optimum? Frustrations? Having problems? If you have any tips or frustrations you wish to share, please leave a message in the comments section! Reported outages on 22.02.2023: There were a total of 1 outages at Optimum (Cablevision). Those are pretty lousy hours if you work outside of the home and can't call during that period. Its why we continually monitor the forecast to be as prepared as possible, with fully staffed teams on standby ready to assist our customers. Money and Energy Savings for Your Business, Community & Customer Experience/External Affairs, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. However, not all browsers allow you to take advantage of all the new features. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Weston and surrounding areas. You can easily perform a manual reboot by unplugging your modem and plugging it back in. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming (under the Optimum West brand). If you have any tips or frustrations you wish to share, please leave a message in the comments section!