Did you forget the return deadline? So being that they are a discount store they don't have the luxury to ship the "defected" or "altered" items back to the manufacturer for a replacement/credit etc., Ross bought the product from a store like Macy's or Nordstroms for example as basically a "hand me down" at a good deal but with risks associated because they no longer have the insurance provided from the manufacturers that Macy's/Nordstroms had. I am sitting here reading some of the most ridiculous complaints from people. Went to Ross at the Kendall and US1, Miami, Fl. Letter. Tags still attached. A purchase is a purchase! They apologized and said that they couldn't do anything about it. A credit card is guarded from fraudulent activity and some . Every receipt has the employee number belonging to the associate who rang you up, it also has the date, time and which register it was rung up on. The earring fell off the stud when she picked it up. I have been trying to have her but she trying to sell her home. Don't shop at Ross if you don't like it! So she said if it goes under $50 then should be fine bc I guess they mail returns over $50 even with receipt? The one cashier, said I will take you next. they were priced the the ABSOLUTE full price i originally paid. Ask me why I do not know, that is a corporate question. Good communication with your bank and with the business where you made your purchase is key. After the 60-day mark, the bank is no longer . Ross has a very strict return policy because we are a discounted store, we already offer very low prices. they can just repeat "ask ross top management for an explanation", So I bought it and transferred my belongings from one bag to this one, and once I saw how it laid on my shoulder, I tore of the tag, and threw away the receipt. Where is Buttermilk in Walmart? The bar code for scanning the receipt is what was fading. No MORE good quality and forget about cotton ones. Last Saturday, I went to Ross in Philadelphia (Cedarbrook shopping center) to return a blouse that I brought one day prior. Ross does not sell Covered Information as defined under Nevada law. I noticed the machine did not display the tax return so I asked the cashier and she asked the cashier next to her and said, "it does it automatically." I didn't even want a refund. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! For additional inquiries not addressed in the above FAQ, please use this form to contact us. No Ross associate should dismiss you the way you've claimed to be dismissed. I tried to do a gift exchange and was expecting cash like any other store I would do this at cuz honestly I don't like their merchandise at all here and it's very disorganized and messy clothes and other items on the floor everywhere associates are rude and yelled at us when we tried to return items when they said I couldn't return it unless I have the card it was purchesed on with me when all I really needed was the gift receipt and the item with the tag on it witch I had this commercial palms location needs to be shut down or changed because I'm not shopping at Ross ever again because of this. Store credit never expires, and you can use it at ANY ross, regardless of state. I bought a pack of hangers there. The store executives will help you with your return or exchange. To my surprise, they gave me store credit!! I went to return and they wouldn't let me because it was washed! I dealt with three employees, one of which was the manager. Therefore, the cashier deducted $24.99 from 60.92. I feel like they took advantage of her. Am I going to be able to return or exchange them if it's more than 30 days due to temporary store closures? Now I have to toss this crappy product Ross carried! like a representative from Ross to contact me with an explanation for this idiocy. Someone in the comments mentioned that they spilt coffee on their receipt and all it now showed was the date and return date. I said ok, but your not going to refund me over 1 day. Tried multiple times to return them for IN STORE CREDIT and no one will accept them. Outside of our store, it is not our responsibility to ensure you remember to place your store credit somewhere safe. Makes me wonder why I even still shop there. Ross Return Policy Receipt And Non-Receipt Returns. Once the cashier finished helping the customer she told the lady who wanted to be helped ahead of the line with her return to step up. Can I use my receipt as my store credit ? Debit Card Return Policy If you have the receipt from the original purchase and the returned merchandise is in good condition you have a 5050 chance of getting cash It will be store policy. Butit had to still have original tags on it and show no wear and be resell-able. They are a costume and wig. I told her that I did nor wear them and tried it at home and they are very uncomfortable shoes. I know it was not my washer as this has never happened to me before in the 5 years I've owned it. This was a slap in the face as my vehicle was broken in the previous day and my wallet taken. I went in to the Ross in Hemet California today to do a return. Callback tomorrow and speak to someone else. How To Return An Item To Ross When Purchased Via Debit Card When your original form of payment was using a debit card, and you wish to return the desired item, it is just a simple, easy step to follow. It is an instrument that can be used to: Avail of banking services such as cash withdrawal, balance enquiry etc., from any ATM and Micro ATM. I bought a blouse with cash. What a scam horrible service. Is it possible to return your clothes to a different Ross? If I don't have the receipt, can I get store credit? -All departments, affiliates, and employees of the College of Charleston who accept and process credit . Wrong move. BETTER FOR ME! Associates returns must be done with a receipt. Walmart Marketplace Return Policy. I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. I knew I would only get store credit. They answer my questions without attitude and fold my clothes most times without me asking. It can take up to five business days. Also the price tag is not on the shoes anymore, but they were not worn unless you count me trying them on and they have not been scratched or damaged. No. Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. Then I was out of country for 3 weeks. If you want to give an item as a gift, just cross off the price but leave the rest of the tag there. I have spent a lot of money in Ross and in different states. We only offer store credit as a second option for instances like that when customers do not have that first card but they still want to shop, they can use the store credit instead. Suck that I am I week over my stupid 30 days policy! She is in another state which is harder for also. I then purchased 2 bottles of cologne for my husband and when I got out to the car my son told me I got the wrong one. If the tags are off and you don't have your receipt your damn problem. Shorts weren't worn. Which means that the stores employees are expected to fully understand the policy, and are responsible for communicating the return policy guidelines before checkout.. I will not be shopping there in the future, as people mentioned the staff are not courteous and within 30 days, the merchandise is still new for the store. I am a Ross Associate. In case of a non-receipt return, you will get store credits. Bought a jewelry item and was trying to return it. To maintain our great prices, we keep all aspects of our business simple. As an associate, I don't always rely on the description but, I ALWAYS rely on the SKU#. Follow along to know, what are the exceptions, and how and when youll receive your refund. Ask the Reader: Do you like the return policy at Ross or do you find it a little bit stingy? While I waited in line, I listened to a Jamaican woman asking why her New York City ID was not enough to allow the "store manager" to give her a store credit. Even if I may have been missing either the tags or the receipt the return can be made with one or the other. I am waiting for Ross to return my email about what company does collect this info. This could be your state photo id, drivers license, passport, or military id. The Ross return policy can be a little confusing. All the basic conditions of Ross return policy also apply to holiday returns. The one thing I forgot to pull from the purse was its original tag with the designer's name. Choose Vendor credit. I have been waiting 10 minutes and she just walked in. I bought 3 dresses 2 weeks ago. Ross operates 30 days return policy for most of its products; if the product you wish to return is unused, unworn and in original condition, you will get refund to your original mode of payment.However, if you are unable to present your item for return in 30 days, you will be eligible for exchange, or you will get store credit for the amount you paid for the product. Does Ross Dress for Less accept resale certificate? There are a select group of products that have a modified return policy and are listed below: Highway. Initiating your returns Ross uses a refund verification system, and all the returns are subject to verification. She can't exchange or give me a voucher for the high end nike shoes they said.A receipt is required if not the value is .99 cents.. Lol.. I am a working professional and this is not the first time I was treated with disrespect at this Ross'. does Ross not give change back on vouchers? I have been shopping at Ross since I was 18. Thank you. Ross is not responsible for lost or stolen cards. The one cashier, said I will take you next. It was purchased on 12/24 and returned on 12/26. (these are the people who ruin it for the honest ones.) Most stores give cash back if a debit card was used. You do not even have your receipt and they are already screaming "Next!" We are only doing our job, we are here to help you while following our policy. I bought something from Ross and it didn't fit unfortunately, I had a family emergency and had to leave town for about 2 and a half weeks. The next day tried to return the light sweater.The store said it is against company policy to return a designer sweater. When you return that product which is purchased through a debit card, your return will be added back to your bank account via your debit card. She said items go on sale every week. You will receive your payment by mail in the form of a debit card if you: Filed a paper return Had a balance due Ok Ross, I realize that they probably would not be able to be returned because they have been worn but I was wondering if I could at least get store credit because the plastic part on the bottom snapped in half from just normal wear. I returned a few outfits that didn't fit my daughter and have waited for over 30 days and still haven't received a refund. (No tax return so far) The tax here is 9.000 percent. Suck that I am I week over my stupid 30 days policy! For additional inquiries not addressed in the above FAQ, please use the below form to contact us. I go in today at the same as yesterday and I was referred to the mgr who I saw there all those 3 days. i really did not have time to argue about the whole transaction. Instead, I shop enough and keep 95% or more of the things I buy. A best practice is to staple a copy of the original sales receipt to the refund receipt highlighting the matching last 4 digits of each card number for your records. Your email address will not be published. The cashier at ross returned my Item and said that she's going to give me store credit but she only gave me a receipt and no store credit . I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. Well after reading the reviews I don't have the nerve to ask about an exchange on an item purchased over 60 days ago,it's a desk you hang on the wall and I was informed I can't do that here,so ,brand new desk,tags attached,never used,have receipt.I don't even want to ask them,I may get my head bit off ,makes me very sad to have to feel like that ,like I shouldn't even bother trying to exchange or something, I was wondering if I could get my money back if bought something from Ross and didn't want the receipt Can I still get my money back without a receipt. We continue to take markdowns on this merchandise until it sells through. I tried to explain the math to the cashier (who happened to be the supervisor that answered my question during the transaction), but she did not follow what I was explaining and continued cutting me off. I also explained that I loose these papers easily. How much time is taken to get the refund back? Web: city car driving simulator 4. ross return policy clearance items. Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. You can explore one of the other refund avenues below instead. As far as shopping in Ross, I have never had an issue with a return. It states no such thing. The very step you need to take is to visit the. But I thought about the 24 time thing and looked at the receipt it was well over 24 hours. Which i spent $250+. I tried to return items bought for my daughters room makeover. During this time of Xenophobia, I felt uneasy by this encounter wondering if ROSS has issued special instructions for dealing with immigrants. Be prepared to show a valid photo ID when making a no-receipt return. Very disappointed and if I buy clothes from them again I will be Much more causious. Regardless of how inexpensive the items may be. They are separate companies operated by different people with different policies. (ridiculous & unnecessary). I'm now stuck with two things that do not fit and they are just sitting on my shelf collecting dust. UGH! So at this point I still have the 3 dresses. The Ross in Foley Alabama will not take anything back if it has been opened, even if it's NOT used!! This particular employee was accusing me of switching the tag. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. I don't routinely return items either. Callback tomorrow and speak to someone else. Worst return policy ever! I replied yes, she immediately caught an attitude!! I've returned tons of stuff with no issues. article at here. This holiday season return policy gives their customers an additional 30 days to return merchandise to Ross. If it is money your trying to save, you may not want to higher 20 loss prevention employees that just stand up by the door and bulls**t with one another, but only have 2 cashiers helping people with purchases and returns no matter how many people are in line. ANY item you return, it is important to always keep track of your receipt and the price tag. I work at ross and it is crazy what people try and get away with. Went to return a pair of shoes without a receipt. ross return policy debit card $12,000 in 1858 worth today. Release. Ok, i get that hovever, as I proceed to shop I find the same exact shoes with the $21.99 tag on them. You will also get store credit for what the item is worth currently that day, and not the amount you paid for it. Merchandise returned from a completed layaway and receipted returns accepted after 30 days will receive refunds in the form of a merchandise credit. Even though I was a wee bit reluctant, my mother convinced me to buy the purse. The tags are still on and everything. Generally, direct deposit payments will be made to eligible taxpayers who e-filed their 2020 CA tax return and received their CA tax refund by direct deposit. The company gives the Walter treatment "Get Your Sh*t and Get Out!" Best Selling Brand Options, Does Costco Sell Stamps? ..I have recitpe thank you very muxh.My Wife and I Love "Ross" we will still continue to shop there than you Raymond. Ross gives you 30 days to return items from the date of purchase. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. It's funny a lot of people, don't read the back of the receipt! If you buy an item and want to return that same item in 24 hours, then we are required to ask for I.D. However my advice to you as my fellow consumers are as follow: Agreed with below comment 100% they should really. Other similar brands like Michaels and Sams Club also offer returns without a receipt. It left my account the second i paid but i cant get it back for two days now and i dont know if i ever will. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. 4. I am not sure if this is a new policy or that the cashier did not know the return policy which is sad!! The reason for this is because sometimes on some products the product description is not always accurate on the product. I bought that pair of shoes yesterday. I exceeded the return with no receipt limit during the holidays and being indecisive. Ross reserves the right to refuse or accept the returns made by any consumer at its stores. Technology. I will be complaining to the Federal Trade Commission next if I don't get my ridiculous "return activity report". It was a mess. I can't get ahold of anyone. ), so it's always better to use a credit card. For each shopping trip, be prepared to leave a copy of your exemption certificate applicable to the state in which you are shopping with the cashier. I'm returning all of the clothes I have in my closet with Ross tags and I'm done with this store. When she rung the exchange she said that it was worth 50-60% LESS what i originally paid. So now my husband has this shirt that we have to fork more money out to get fixed. If the claim is filed within 30 days of purchase, you may need to submit proof of the store's return policy. I had all tags on the pants I was told without a receipt I get .49 back. If u guys keep "fixing what was goodnobody is gonna shop your store anymore. Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. Ross is a great discount store, be a smart buyer! A valid picture ID (Drivers License, State Photo ID, Passport or Military ID) may be required and will be entered into the system for refunds. In the best-case scenario it could take up to 3 days depending on your bank. This is ridiculous. The back of the receipt doesn't disclose this return process either, neither does their website. You'll need cash, debit card, credit card, check, gift card, Apple Pay, or Google Pay to make a purchase. Ill keep this list updated in case new items are added to their exceptions list. I will never shop here again. We look for manufacturer closeouts. I've shopped at Ross in Baltimore Maryland and Houston Texas. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. You are buying at a discount store. Ross Stores uses a refund verification system. THINK ABOUT IT PPL. returning an item where I used Kohls cash. Even the dollar store has better quality than Ross. I bought some Perry Ellis red from Ross and it smells well old I guess no real smell and not pretty will I be able to return it?? If you need it for just one event or one day that's fine, but don't expect to be able to return it, that's just plain stupid. WOW! TX. I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress. Ross has very well trained minimum wage robots. the merchandise out which was fine with me if she hadn't said it in such an angry hostile way. The opportunistic and changing nature of our merchandise does not lend itself to selling over the internet. Plus, they might charge you early termination fees or a restocking charge of up to $35. He said more than once - "What is required is a State or Federal ID and your ID is local". I can always find something to buy there. Please do not include sensitive or personal information such as credit/debit card number, Social Security number, drivers license number or banking information in your message. 541-301-8460 ross return policy debit card Licensed and Insured ross return policy debit card Serving Medford, Jacksonville and beyond! They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. This, too, must be new policy. The shoes were 1/2 size too small and they would not take them back with receipt2 days later or allow me to exchange them. As I recall all the numerous years I've shopped there they have not compared my tag and size when I make my purchases but yet they are quick to give me a hard time when I wish to return their item. I very depressed over this situation, here I have been trying to get a pair shoes. Again, the return wasn't denied. The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. I never put them on. I said other stores let you do this especially when its a gift. Your refund will be processed using your original method of payment. Debit cards and cash offer consumers limited benefits, while using a credit card can help protect you against purchases that go awry. I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. Someone put it in our cart while I was in the fitting room and we payed for it. I have spent thousands of dollars at various Ross stores. Kudos to the staff in Farmington. The receipts states a different description than the actually jewelry item. They need to have the original tag attached as well. Computer Template. I complained that it should be a credit to my Discover but they said the computer would not allow it. the customer is always unhappy when they don't get their way! I called the Ross sure and told them that i had accident washed my 2-week old receipt in the laundry. But rental car agencies will only accept debit cards under strict conditions (e.g., credit checks, deposits of $500+, etc. Quite a few of them have different policies and it is to the owners discretion to how they accept refunds. Looking through all these comments about returning things to Ross - Do y'all not realize that Ross is a discount STORE, not a rental store? If the item still has the price tag attached, you should be able to return the item for store credit. As you know it will only be a matter of time before the whole empire comes falling down because of my great scamming ability to stick Ross with clothes they got back and my store credit of 41.00 dollars that I have to use in their store. Come back tomorrow and the manager can do it. They were much less than the ones I were exchanging which the Associate said it was okay. Can I exchange to items for one item if not used or worn? I'm very unhappy with the return/refund policy. I said Ross policy requires me to have my receipt and tags so someone was going to refund me. Was returning items to Ross in Midlothian, TX, that I purchased last week. As the cashier rang my items she asked if i wanted them wrapped(picture frames) about 15. Probably because they are seconds/not first runs at the factory/imperfect but the household goods seem to always fare well or at least they have for me. But neways no cash refunded & back of receipt says Merchandise returned within 30 days eikl be refunded as same way it was purchased! TJ Maxx has much better stuff yet Ross treats any return like a major, inconvenient production. I was like wow he never even left the store, but because he opened it its non refundable. I'd prefer to pay more, shop major dept. Walmart Standard Return Policy. I tried to return a pair of Nike shoes that were purchased for me as a Christmas gift. The manager gave me a store credit for the lowest price item, but the other item I was told would be $20.00 less than the price on the item. Another cashier came up and handled the long line. I don't like the idea of my ID info floating around either and I'm with you that it isn't right to demand IDentification when you have the receipt.. Its the worst store cockrell hill dallas 75211 12/14/17 night the manager is discriminatory person he uuses discriminatory lenguage to persons speaks spanish, I went to do a return today at ross the system froze after after only doing one return that return I seen on my bank statement asap the item was then refunded and I still haven't seen the return when I looked a return receipt it says voucher issued.wjat does that mean. Some banks take up to 14 days to return pre-paid debit card funds. Troyes to get a refund for unworn shoes with a tag with no receipt but purchased recently, the price was $119, manager told me , the cant issue refund even for credit store, of the item priced more then $50. It was such a breath of fresh air, bc the worst is being a newlywed or a seasoned spouse &"bringing your work home". UCO BANK-Debit Card Policy Page 1 of 6 DEBIT CARD POLICY 1. I asked her where it states that anywhere, on my receipt or in the store. For cards . I have these and receipt also like I mentioned. I read Ross return policy but didn't find any thing about returning within 24 hours require ID. I tired on the costume and it didn't fit. Had i known this, i probably wouldnt have opened it. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[580,400],'returnsandrefund_com-medrectangle-3','ezslot_4',101,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-3-0'); Most of the items sold by Ross dress for less follow their standard 30 days Ross return policy. Also, to protect their associates and customers from covid, they'll keep the returns in quarantine for 72 hours before being returned to the sales floor. The return of gift cards is only possible with the original receipt. store without the unnecessary long wait time and have a store that cares about customer service! Consumers who purchase merchandise at Ross stores will have to hold onto their receipts if they think they may have reason to request a refund. I had a valid receipt to return paints that I worn once then washed. i wanted these patterns so much i had to buy them. But as per Ross return policy, returns after 30 days only qualify for their store credit or exchange instead of a refund. I bought a couple of things at Ross one of them was a pair of shorts when I got home I couldn't find them is there a way to get them if I still have the receipt or I just have to accept that I spent $12 and didn't get anything haha? I would shop at Ross for my three children for back to school, birthdays, Christmas and especially tax time. I hardly ever bring anything back but when you do - you meet the most nasty side of the cashiers. I just finished paying for my merchandise when the cashier forgot to do Senior Day Discount - so they said I needed my drivers license - which I didn't have with me, as I didn't drive - but I just paid for the merchandise 30 seconds before. Having a receipt will marginally increase the chances of your return request getting accepted. Three of the gifts didn't fit or weren't liked and need to be returned. There are instances where some people allow their children to run and play in stores; children break things. I'm so hurt and sad by this! I would Good morning my name is Raymon. The 1-800 number was to customer service. My Godwhat happened to customer service? Can you help me locate merchandise? She can't use anything with shoelaces because she forgot how it works, and she does not want to admit it that she has a problem.